Applications Delivery & Support Manager

About the Company

This is a on site role in Biggleswade.

About the Role

Key Responsibilities

• Application Support (2nd Line)
• Investigate, diagnose, and resolve application-related incidents and service requests, ensuring timely resolution and minimal business disruption.
• Escalate complex issues where required and ensure effective follow-up with internal teams and external vendors.
• Incident Management & Triage
• Conduct structured incident triage and root cause analysis to prevent recurrence.
• Maintain service quality standards through accurate documentation, issue tracking, and reporting.
• Project Delivery & Application Enhancements
• Support the planning, coordination, and delivery of new application rollouts and system enhancements.
• Manage defined workstreams or end-to-end application projects under the guidance of senior IT stakeholders.
• Change Management
• Support and implement major application change requests, ensuring minimal operational risk.
• Coordinate testing, deployment, and stakeholder communications to support smooth adoption.
• Stakeholder & Vendor Management
• Work closely with internal business users to understand evolving local and regional requirements.
• Maintain effective relationships with third-party vendors and support partners.
• Contribute to the execution of the European application strategy within Solina's global IT organisation.
• Training & Documentation
• Produce and maintain user guides, system documentation, and training materials.
• Deliver end-user training for new systems or enhanced functionality.

Qualifications

• 5+ years' experience in application support, business applications, or application delivery roles.
• Essential experience within manufacturing or industrial environments.
• Exposure to the food industry or food safety standards is highly advantageous.

Required Skills

• Strong working knowledge of the Microsoft ecosystem, including Power Platform, SharePoint, and Dynamics.
• Demonstrable project delivery capability, including planning, risk management, and stakeholder reporting.

Preferred Skills

• Proactive, structured, and solution-focused approach.
• Strong communication and interpersonal skills, with experience operating in multicultural and multilingual environments.
• Ability to manage multiple priorities in a fast-paced, operational setting.