IT Coordinator

Location: Harrogate | Contract | Department: Technology

Are you a proactive and technically skilled IT professional with a passion for delivering exceptional support and driving continuous improvement? We're looking for an IT Support & Infrastructure Analyst to join our dynamic team and play a key role in supporting our people, systems, and infrastructure.

As an integral part of the IT team, you'll provide first and second-line support (with elements of third-line) to all Lemployees-including board members and non-executive directors. You'll also act as deputy to the IT Manager and contribute to the smooth running of our IT operations, infrastructure, and service delivery.

• Deliver high-quality technical support (1st/2nd line, some 3rd line) across the organisation.
• Build trust and rapport with users at all levels through clear, friendly, and professional communication.
• Manage incidents and service requests using TOPdesk ITSM tool.
• Support onboarding, configuration, and maintenance of IT equipment (laptops, mobile devices, printers, AV).
• Maintain and support meeting room AV and collaboration tools.
• Coordinate with third-party suppliers for troubleshooting and service delivery.
• Manage the out-of-hours standby rota with HostX.

• Assist in managing CISCO Meraki network hardware and Azure/Intune cloud infrastructure.
• Support key applications including Microsoft 365, Adobe Acrobat, and Veeam SaaS Backup.
• Contribute to life cycle planning for IT infrastructure and ensure security and reliability.

• Track and manage IT assets using CMDB tools.
• Prepare and deploy IT equipment for business needs.
• Maintain relationships with IT vendors and service providers.
• Stay up to date with emerging technologies and recommend cost-effective solutions.

• Support the creation and enforcement of IT policies and procedures.
• Assist in managing IT projects, including digital transformation initiatives.
• Promote continuous improvement by identifying recurring issues and suggesting enhancements.

• Strong knowledge of Windows OS, Microsoft 365, Azure, Intune, and enterprise applications.
• Understanding of networking fundamentals (TCP/IP, LAN/WAN/Wi-Fi).
• Familiarity with cybersecurity principles and ITIL practices.
• Experience with ITSM tools, change management, and data reporting.

• Friendly, approachable, and empathetic with a strong customer service mindset.
• Excellent communication skills-able to explain technical concepts to non-technical users.
• Strong problem-solving, time management, and multitasking abilities.
• Detail-oriented with a passion for continuous learning and improvement.