MS Dynamics CRM Consultant
Overview
We are looking for an experienced Dynamics 365 CRM Functional Consultant/Business Analyst to support a busy Sales and Customer Service environment. You will act as the bridge between the business and the technical team, owning triage, requirements shaping and functional solution definition.
This is a hands on role working directly with sales and service users to turn issues, frustrations and ideas into clear, actionable outcomes. The internal dev team is at capacity, so this role is critical in structuring and prioritising demand.
Contract: 6 months
Location: London, 1 to 2 days per week onsite
Rate: Flexible depending on experience
Key Responsibilities
- Focus on Dynamics 365 Sales and Customer Service
- Act as the main interface between business users and the delivery team
- Triage issues, change requests and enhancement ideas
- Run workshops and work directly with sales and service stakeholders
- Translate business needs into clear functional requirements
- Identify whether issues are config, access, security, process or new features
- Advise on security roles, teams and access models
- Support UAT and adoption
Required Experience
- Strong experience with Dynamics 365 CRM, Sales and Service modules
- Solid understanding of configuration and security models
- Proven experience in a business facing BA or Functional Consultant role
- Strong stakeholder management and communication skills
- Able to work independently and take ownership
Nice to Have
- Experience in complex or international environments
- Possible travel occasionally (Chicago and Malaysia Not yet confirmed or required)
If you're interested, please reply ASAP with an up-to-date CV or feel free to recommend someone suitable.