Data Quality Business Support Co-ordinator (XN05)
Job summary
Renal services are looking to recruit a Data Quality Business Support Coordinator. The post holder will support the Renal Business Manager and Service Manager in delivering the Information and Data Quality agenda across the Regional Renal Service (Bradford, Hull, Leeds & York).
The post holder will play a key role in the day-to-day management of the Vital Data System (BHLY), helping to ensure that the data required for routine patient care, local and national quality audit, research and service improvements is accurate and complete.
The post holder may be asked to assist with pieces of project work, e.g. system configuration requests, end user testing of the system for new version upgrades, development of clinical decision support systems etc.
The post holder will provide accurate clinical and management information through regular and ad-hoc reports in order to support the business decision making processes within the Renal department.
Main duties of the job
The post holder will be responsible for the provision of a full and effective administrative and clerical support service to the end users of the renal system BHLY used within the Trust and the Region.
They will also be responsible for inputting data from out-reach clinic lists. NHS Tracing, the UK Renal Registry (UKRR) and the Rare Diseases Registry (RaDaR) and for liaising with supplier of Vital Data to maintain the flow of data to the UK Renal Data Collaborative (UKRDC) which includes the feed to Patients Know Best (PKB).
The post holder will understand the key principles of data quality and assurance and be able to identify with data entry and use. They will provide training materials for users and collaborate with the BHLY System Managers in Bradford, Hull and York to resolve problems and improve efficiency.
They will work closely with the multidisciplinary service teams and other services that support the Leeds renal service (including Pathology, Pharmacy and Dietetics) to help ensure that BHLY is used effectively for sharing information and for supporting and monitoring delivery of care. They will liaise with external organisations, including the UKRR, RaDaR and NHS Blood and Transplant (NHSBT), to provide data for regional/national audits and respond to queries submitted by patients through PKB.
The post holder will be expected to arrange and plan her/his own work on a day-to-day basis within the overall demands and priorities of the department.
About us
Leeds Teaching Hospitals is one the largest teaching hospital trusts in Europe, with access to leading clinical expertise and medical technology. We care for people from all over the country as well as the 780,000 residents of Leeds itself. Our 20,000 staff ensures that every year we see and treat 1,500,000 people in our 2,000 beds or out-patient settings, comprising 100,000 day cases, 125,000 in-patients, 260,000 A&E visits and 1,050,000 out-patient appointments. We operate from 7 hospitals on 5 sites all linked by the same vision, philosophy and culture to be the best for specialist and integrated care. The Trust is closely linked with the University of Leeds and undertakes both undergraduate medical teaching and postgraduate studies.
Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Job description
Job responsibilities
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
Essential:
Degree or equivalent qualification/experience
Competence in use of Microsoft Outlook, Excel and Word
Awareness of NHS performance/clinical indicators relevant to renal care
Experience in data/database/information management
Experience querying databases using MySQL or equivalent
Understanding of Data Protection and Information Governance
Effective inter-personal skills and ability to liaise with senior managers and consultants where guidance and interpretation of information of information is required
Experience of working in a team and adapting to the requirements of the team
Planning and time management skills, able to prioritise and schedule tasks and activities, to meet deadlines, adjusting these plans and necessary to address more urgent work requests
Commitment to continuous personal development
Working knowledge of NHS IT systems
Ability to collaborate with colleagues to define patient cohorts and unambiguous data sets for reports
Desirable:
Understanding of the clinical pathways for patients with acute and chronic kidney disease
Familiarity with a renal-specific IT system (ideally Vital Data)
Understanding of the organisational structure of a renal service offering dialysis and clinics on multiple sites and transplantation
Knowledge of medical terms and procedures
Knowledge of MySQL (or an equivalent query language)
Knowledge of Crystal Reports
Experience of writing reports and creating Powerpoint presentations
Experience of providing training
Experience of managing or supporting changes in practice
PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY
Ensure data completeness (aiming at 100% data capture) and a high level of accuracy is maintained by regular data checks
Analyse and investigate completed work to identify areas of specific concern relating to Data Quality issues and devise a course of action to address these issues
Communicate complex issues arising from data quality analysis with to users and managers using persuasive and motivational skills where required to increase the quality of the data entry
Develop, when necessary, and maintain BHLY Operating Procedures and User Training materials
Co-ordinate the resolution of any user problems and queries, liaising with colleagues in DIT where necessary
Ensure mandatory data items are collected in line with current national dataset
Liaise with other areas of DIT to ensure minimum of duplication of data entry and assist in the development of data links to other databases
Generate and present regular and ad hoc clinical and management reports to clinical and management staff within the Renal Service
Manage or support implementation of improvements in data management, including updates to BHLY screens and Quick/Crystal Reports
Provide users with information and training, if necessary, when new functionality is introduced or concerns over data entry are identified
Respond to written/verbal enquiries regarding data by supplying straightforward information and guidance, or referring to the relevant member of staff
Maintain a productive working relationship with operational, corporate and Regional colleagues
Identify, monitor and report on data quality issues
Ensure a timely and accurate response to any queries, both internal and external
Attend in-house and regional service meetings as required, this may include welcoming participants and taking minutes
Provide monthly Payment by Results (PbR) reports for the Leeds commissioning team and assist Bradford and York with their PbR reports as necessary
Provide reports as required to external organisations including UKRR, RaDaR and NHSBT
Carry out other duties commensurate with the grade which may be required from time to time to ensure the effective running of the service.
Person Specification
Experience
- Specialist knowledge of NHS targets and clinical indicators
- Information Management
- Systems management
- Data protection & information Governance
- Training
- Working in a structured project environment
- Knowledge of national renal audit and quality improvement systems
- Understanding of the importance of data quality and the impact on any analyses
- Understanding of the complexity associated with using performance and clinical indicators
- Knowledge of trust information systems
- Understanding of relevant financial and commissioning systems and processes
- Knowledge of databases and how to generate reports
- Knowledge of internet technologies
- Knowledge of Clinical Information Systems
- Report writing
- Systems analysis
- Identification and resolution of complex data problems
- MySQL and Crystal Reports
- IT networks
- Medical terms and procedures
- Software support
- Microsoft SQL Service and Query
Skills & behaviours
- Well organised and able to work on their own initiative
- Abide by the Trust policy on standards of business conduct
- Logical approach to problem solving
- Excellent organisational and time management skills
- Flexible attitude to working hours
- Ability to work to a high degree of accuracy within tight deadlines
- Concentrate for prolonged periods and remain focused
- Effective communicator
- Ability to work effectively as part of a small team
- Personable, patient, sensitive and flexible
- Willing to learn new skills
- Project management skills
- Ability to analyse data
- Presentation skills
- Advanced skills in the use of Excel, database design and SQL, and Crystal Reports
Qualifications
- Degree or equivalent qualification / experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Leeds Teaching Hospitals
Address
St. James's University Hospital
Beckett Street
Leeds
LS9 7TF
Employer's website
https://www.leedsth.nhs.uk/