Technical Engineer - Wales

Technical Engineer

We're looking for an experienced Technical Engineer to join our IT Services team, providing high-quality technical support and maintaining client IT infrastructure across a range of technologies.

This role involves diagnosing and resolving both simple and complex technical issues, ensuring smooth IT operations and excellent customer service. You'll work both remotely and on-site as needed, collaborating closely with other engineers and support staff to deliver reliable and efficient solutions.

• Provide 2nd/3rd line technical support for incidents and service requests.

• Troubleshoot and resolve hardware, software, and network-related issues.

• Administer and maintain Microsoft 365, Active Directory, and Windows Server environments.

• Support end-users with technical queries in a professional and friendly manner.

• Visit client sites to perform installations, maintenance, and troubleshooting.

• Document all technical issues, fixes, and solutions in the service management system.

• Escalate complex issues when required, ensuring SLAs are met.

• Mentor and assist junior team members in their development.

• Participate in an on-call rota to provide out-of-hours support.
  

• Proven experience in a technical engineering or IT support role.

• Strong knowledge of:

  • Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID)

  • Active Directory, Group Policy, and user/group management

  • Networking fundamentals (TCP/IP, DNS, DHCP, VPNs, firewalls)

  • Virtualisation (RDP, Hyper-V) and endpoint management tools

• Excellent problem-solving and communication skills.

• Ability to explain technical issues clearly to non-technical users.

• Team-oriented mindset with the ability to work independently when required.

• Full UK driving licence and willingness to travel to client sites.
  

• Microsoft 365 Certified: Fundamentals

• Microsoft Certified: Azure Fundamentals

• CompTIA A+, Network+, Server+, or equivalent

• ITIL v4 Foundation

• Security-related certifications (CompTIA Security+, Microsoft SC-900)
  

• BPSS clearance required (SC clearance may be required for some projects).

• This role is primarily office-based, with flexibility to attend client sites.

• Opportunities for ongoing professional development and certification support are provided.