EPR Senior Analyst
Job summary
Lewisham and Greenwich is embarking on the biggest programme of digitally-enabled clinical and operational transformation we have ever undertaken. The Electronic Patient Record (EPR) Acceleration Programme is our exciting and challenging programme aimed at transforming the way we deliver health and care in a way that is both clinically and financially sustainable. It will underpin everything we do for our patients and carers, people and communities, as well as creating a working environment that better enables our staff to deliver the best care they can every day.
We will be joining our regional partner organisations, Guy's and St. Thomas' and King's College Hospitals, on their Epic EPR platform to deliver a shared acute and community record across south-east London. Through this implementation, we will be able to increase joint working and improve patient and staff experience across the region.
Key to the success of the EPR implementation will be the configuration of the existing EPR to meet the needs of Lewisham and Greenwich. Our Senior Analysts will work collaboratively with analysts in the other two trusts to prepare for our EPR go-live in 2027. They will ensure that the system configuration meets the needs of the Trust and support the testing of the solution for go-live.
Main duties of the job
The EPR Senior Analyst role is a new position that will unify our patient record across Lewisham and Greenwich acute and community services, as well as our partner trusts.
The Senior Analyst will deliver and develop a share of the Epic and other software system configuration build, support non-Epic systems and technology colleagues, and oversee the work of the analysts.
They will:
- Manage, coordinate, and lead the configuration requirements and ensure build is delivered in a timely way
- Analyse and suggest ways to improve current workflows
- Plan and deliver testing for the solution
- Work with other teams to support system demonstrations and presentations
- Support the planning for system implementation and go-live.
About us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Job description
Job responsibilities
The post holder will be responsible for:
Recording and responding to comments and complaints on the proposed system, resolving complex problems and dealing with unanticipated issues, referring only where necessary;
Actively monitoring the systems on a regular basis for user or system errors or problems, working with the Band 6 Support Analyst;
Participating in regular process review, feedback and system development meetings both within the ITCS team and with external stakeholders;
Being a link person between the ITCS team, system users and other stakeholders and to help manage and prioritise calls and requests to the team;
Helping to direct careful planning for systems implementation and the roll-out process, taking into account all dependent variables and liaise with all affected teams, staff and departments;
Being a member of the multi-disciplinary configuration team, ensuring a consistent approach to the configuration and integration between the Epic modules and across the wider team;
Managing, co-ordinating and leading the configuration requirements and ensure build is delivered in a timely way.
Being a key member of a designated Configuration and Application team ensuring design integrity
Analysing and suggest ways to improve current workflows and working practices;
Working with the appropriate stakeholders to analyse, negotiate and facilitate agreement for change to high-impact or critical workflows and current working practices, whilst managing expectations and resolving conflicts when necessary;
Assisting with preparation for the testing and upgrading of the system to ensure it is safe, usable, secure and robust;
Work with the clinical systems teams to support complex Epic, and other, software demonstrations and present information on the teams progress to the appropriate forums, adapted in a way in which makes it easy for the audience to understand;
To assist in the delivery of the Trusts EPR system.
Please note that there will be a requirement to pass an aptitude assessment as part of the selection process if you do not currently hold valid Epic certification.
Person Specification
Qualifications and Training
- Degree level qualification or equivalent experience
- Post qualification Masters degree, or significant experience in Healthcare equivalent to Masters degree level.
- Evidence of further clinical training in a specific clinical field.
- Accreditation in at least one Epic modules
- Evidence of configuration expertise used in an Enterprise solution
- ISEB Business Analysis Deploma
- PRINCE2 (Foundation)
Experience
- Proven experience of clinical environment and delivery of clinical care or significant experience in a clinical analyst role and within a systems development environment preferably within the NHS or health care related field.
- Healthcare system design and configuration experience.
- Significant experience of interpreting business/clinical requirements and considering the impact on IT services.
- Significant experience translating requirements into functional specifications and detailed test plans where required
- Demonstrable experience documenting and mapping workflows as well as the results of the clinical analysis
- Experience documenting user guidance / technical documentation for software solutions
- Demonstrable experience of working to plans and timescales
- Demonstrable experience of producing qualitative work in very aggressive timescales
- Demonstrated experience in building strong relationships with business partners and multi-discipline project delivery teams.
- Good understanding of an Acute Trust's clinical and corporate administrative systems
- Experience of working in a support analyst role in an NHS environment.
Knowledge and Skills
- Knowledge of clinical practice and IT
- Experience in the analysis and design of clinical solutions to meet clinicians' and business requirements.
- Highly advanced written and verbal communication skills.
- Proven ability to present a range of highly technical and highly complex information clearly and concisely in potentially contentious situations.
- Strong sense of quality and able to lead by example.
- Able to prioritise workloads and resource them in response to changing demands and requirements
- Ability to manage multiple streams of work simultaneously
- Ability to plan ahead, prioritise and manage change in a formally controlled yet, pragmatic fashion
- Enthusiasm, commitment, self- motivation and a willingness to work flexibly.
- Theoretical and practical knowledge of clinical practice and IT
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lewisham and Greenwich NHS Trust
Address
Old Town Hall, Catford
Catford
SE6 4RU
Employer's website
https://www.lewishamandgreenwich.nhs.uk/