Service Desk Analyst Fixed Term Contract

The Liberty ICT department has an exciting opportunity for a Service Desk Analyst to join our team on an initial 12-month temporary contract. Based in the North West region (Knowsley), you will be working a full-time, 40 hour week and in return, you will receive a salary of between £26,208 - £28,000 per annum.

We can Offer You:

• Work-Life Balance: 23 days annual leave + bank holidays, plus flexibility with overtime
• Health & Wellbeing: 24/7 GP access, mental health support, fitness programs, and more
• Training & Growth: Ongoing professional development to keep you at the top of your game

Your Role:

• Providing operational support, over the phone and face to face for the IT Service Desk
• Ensuring all incidents are recorded on the Service Desk Management Tool and are resolved
• Ensuring all incidents and service requests are identified, categorised, prioritised, diagnosed and managed effectively
• Taking ownership of incidents and service requests through to resolution
• Ensuring all incidents and service requests which can’t be resolved at the service desk are escalated to the relevant teams and proactively managed
• Configuring and deploying hardware, including laptops and mobile devices
• 1st line support and troubleshooting of IT related problems

What We Need from You:

• A passion for working with technology
• Good attention to detail and the ability to work to deadlines as part of a team in an often fast-paced environment.
• Any previous experience of industry standard products including Windows 11, Android, IOS, MS Office.
• Networking protocols & desktop/laptop computers and peripherals would be desirable, but not essential as on the job training will be provided.

Why Liberty? We’re a diverse, supportive team with a focus on personal development, wellbeing, and making a real difference in the communities we serve. Liberty offers you a chance to work with the best in the industry and continuously improve your skills while enjoying a rewarding career.

Apply Today! Click “Apply” below to join Liberty as a Service Desk Analyst. We look forward to hearing from you!

Closing Date: 11th November 2025 (We may close early due to high demand)