IT Support Apprentice
We're excited to announce the launch of a brand-new opportunity as part of our London Luton Airport Apprenticeship Programme! In line with our partnership commitments with Luton Borough Council, we're providing local opportunities for local residents from LU1 to LU4 postcodes to join our friendly IT Service Desk Team — while earning a Level 3 Information Communication Technician qualification with award-winning provider LDN Apprenticeships.
This is your chance to build a career in Information Technology at one of the UK's fastest-growing airports, while building an extensive skill set in IT
About the Apprenticeship
The Information Technology world is changing rapidly, and this apprenticeship reflects exactly that. Delivered by LDN Apprenticeships (Ofsted Outstanding), the Information Communication Technician program will give you hands-on experience across different IT systems and working with a wide range of Airport stakeholders.
Your Role at London Luton Airport will Include:
- Being the first point of contact for our colleagues, airliners, ground partners, and concessionaires on our friendly and busy IT Service Desk
- Log and track incidents and requests through the ITSM tool, ensuring they are classified and prioritized correctly.
- Provide remote support to end-users on a wide range of IT issues, including hardware, software, and networking problems.
- Complete daily checks, such as backups from the night before.
- Provide support for Microsoft and Office 365.
- Update and maintain knowledge base articles and internal documentation to assist with common support requests and to improve the efficiency of the support process.
Training & Qualification:
You'll be enrolled in the Level 3 Information Communication Technician Apprenticeship, designed by LDN Apprenticeships. This standard covers everything you need to succeed in today's IT world — from IT operations, system configuration, data management, and digital transformation initiatives.
- Duration: 16 months (12-month apprenticeship, 4-month gateway period to prepare for EPA)
- Delivered by LDN Apprenticeships (Ofsted-rated Outstanding)
- A-Level equivalent qualification upon successful completion of the apprenticeship
- 1-1 meetings with assigned skills coach
- Opportunity to network and learn with other apprentices in monthly live sessions
- In person development days every 6 months
- CompTIA Bootcamp – 5 day bootcamp course in preparation of the A+ Certification
The successful apprentice will cover topics such as:
- Helpdesk Essentials
- PC Architecture, Installation and Configuration
- Troubleshooting, Preventative Maintenance and Networking Fundamentals
- Advanced Networking, Mobile and Peripheral Devices
- OS Installation, Configuration, Maintenance and Automation
- Advanced Security Concepts and Methodology
Typical Work Pattern:
- 37 hours per week (Including one study day)
- Typical working hours – shift pattern (8am-5.30pm), including on-call after 3 months of service
Who We're Looking For:
- Passionate about technology, IT innovation, and eager to build a career in IT
- Collaborative team player who contributes fresh ideas and solutions
- Organised, with good attention to detail and ability to manage multiple tasks
- Adaptable and enthusiastic to work in a fast-paced, dynamic airport environment
- Committed to delivering an excellent service to passengers and partners
Qualifications Required/Desirable:
Minimum Requirements:
- English and Maths at GCSE Grade 4 (C) or above, or Functional Skills Level 2 or above
Desired Requirements:
- Passion in IT, experience of setting up personal computer/s, knowledge of latest technology news and trends
- Confident using Microsoft Office and keen to widen knowledge in the wider365 suite
Eligibility:
To apply, you must be:
- Living in England for the past 3 years and have the right to work in the UK
- 5-year checkable work/education history
- Not currently enrolled on any other courses
- Aged 18 or over
- Living in Luton (LU1-LU4)