Messaging & Notification SME

Role Title: Messaging & Notification SME
Location: London
Duration: 31/12/2025
Days on site: 2-3 days
Pay Rate: £540

MUST BE PAYE THROUGH UMBRELLA

1. Experience in customer journeys and delivery mechanisms for SMS, email, push notifications, and in-app messaging
2. industry best practices
3. current state solution assessments

Key responsibilities include:

- Working on a discovery phase to develop a product strategy for Messaging and Notifications for the Bank. The aim of this phase is to produce a strategy for the Bank's capabilities regarding customer communications for digital journeys (e-mail, SMS, device notifications).
- Establish a distributed customer messaging and notification architecture to address current fragmentation and enhance customer experiences across our journey touchpoints.
- A strategic solution should create an event-driven ecosystem for coordinating communications across channels, designed to support multiple business domains including retail banking, wealth management, business, corporate and investment banking.

Key components to be considered are:
* interconnected notification services that integrate with existing banking channels
* a rules engine for context-aware messaging
* a content management system for messaging templates
* delivery mechanisms for SMS, email, push notifications, and in-app messaging
* customer preference management for regulatory compliance
* analytics and reporting for measuring communications effectiveness

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.