1st / 2nd Line Helpdesk & Desktop IT Support (MSP)

A brilliant opportunity to join a growing team!

Our client is a well-established Managed Service Provider based in Rochdale, known for delivering high-quality IT support & solutions to a diverse client base. As they continue to grow, they are now looking to appoint an experienced Helpdesk / Desktop Technician to strengthen their internal support function. You must have experience of working for an MSP - This is non-negotiable.

This is an ideal opportunity for someone with 2+yrs’ experience who enjoys variety, mentoring junior colleagues & providing outstanding customer service.

If you're looking to join a stable & supportive company where your experience will be valued & your ideas welcomed, this could be the ideal next step in your career.

Position details:

• Working hours: 40hrs per week, Monday to Friday
• Salary: £25,000 to £33,000 depending on experience
• Benefits: 22 days holiday plus bank holidays, private healthcare, pension scheme, training and development, friendly & supportive team culture

Role overview:

• This role is ideal for a 1st / 2nd Line Technician with at least 2yrs' experience in an IT helpdesk or support role, you'll be confident troubleshooting a range of technical issues across hardware, software & networking & be comfortable taking ownership of tasks, while supporting others.

Key responsibilities:

• Provide 1st & 2nd Line tech support to both customers & internal users
• Troubleshoot & resolve issues related to hardware, software & networking
• Escalate complex issues where necessary & follow up to resolution
• Mentor & support junior staff, including apprentices
• Maintain accurate documentation of tickets, systems & procedures
• Support continuous improvement of IT systems & processes

Experience & skills required:

• Minimum 2yrs experience in a similar IT support / helpdesk role, within an MSP, with a strong technical knowledge of Windows environments & Office 365
• Basic networking understanding (routers, switches, VPNs etc)
• Excellent communication skills & a customer-focused approach
• Organised, reliable & proactive
• Full UK driving licence & transport - Essential & non-negotiable

Desirable:

• Relevant IT certifications (CompTIA, Microsoft, ITIL etc)
• Previous experience mentoring or training junior team member