QA Engineer - ServiceNow

Location: Marlow / Hybrid

Salary: £40,000 - £52,500 + Benefits

Reporting to: IT Test Lead

We’re looking for a QA Engineer with strong ServiceNow experience to join a growing Business Systems team working on a large-scale ServiceNow platform. This is a key role within a dedicated ServiceNow delivery squad, where quality, reliability, and continuous improvement are central to everything we do.

You’ll play a pivotal part in shaping test strategy, owning test execution, and ensuring high-quality releases across ServiceNow modules. If you’re passionate about testing, enjoy working closely with delivery teams, and want to make a real impact on enterprise ServiceNow implementations, this role is for you.

• Leading QA activities within a ServiceNow delivery squad
• Creating, reviewing, and executing test plans and test scripts (manual and automated)
• Testing ServiceNow in-house developments and third-party integrations
• Reviewing user stories and technical/functional specifications to design effective test coverage
• Working closely with Scrum Masters, Developers, Product Owners, and Business Analysts
• Managing and tracking defects, risks, and issues through to resolution
• Supporting regression testing and validating that releases meet business requirements
• Promoting QA best practices and contributing to continuous improvement across testing processes

• Proven experience in a QA / Software Testing role
• Hands-on experience testing ServiceNow, particularly:
• ITSM
• CSM
• Strong understanding of the ITIL framework
• Experience creating and executing test cases, managing defects, and performing regression testing within ServiceNow
• Experience with manual and/or automated test execution and analysis of results
• Familiarity with the full SDLC, including Agile and Waterfall methodologies
• Experience using test and defect management tools such as Jira, Zephyr, or Azure DevOps
• Confident working collaboratively with development and delivery teams
• A pragmatic, enthusiastic mindset with a sharp eye for detail
• A genuine passion for quality and continuous learning

• Designing, developing, and executing ServiceNow ATF test cases
• Exposure to non-functional testing (performance, load, security)
• Experience testing ServiceNow TPSM
• ServiceNow certifications and/or ISTQB certification

• Work on a high-profile ServiceNow platform within a growing organisation
• Be part of a collaborative, delivery-focused team
• Have real influence over test strategy and quality outcomes
• Competitive salary and benefits package
• Ongoing opportunities to develop your ServiceNow and QA skillset