Telecommunications and Unified Comms Apprentice
This interesting & practical apprenticeship will equip you with a skillset that translates to a real career in telecoms and the emerging world of unified communications. Duties incl basic cabling, Wi-Fi technology, Wi-Fi Surveying, Installation & diagnosis. You should be enthusiastic for technology & willing to help people with technical problems.
Role
- This is a hands on, physical engineering role in a customer facing environment.
- Network cabling and Network installation
- Field diagnostics and repair of cabling, Telephone Systems, Handsets, Routers, Firewalls and switches
- WiFi Survey, Installation and diagnosis
- Networking concepts and diagnostics
- Router configuration and diagnostics
- Panasonic/NEC and 3CX PBX configuration, installation and diagnosis
- 4G and 5G technology Router implementation
- Unified Communications Implementation
- VOIP and Hosted Telephony implementation
- MS Teams/Telecoms integration
- Broadband Technology - Setup/diagnosis
- SIP Trunk Technology - Setup/Diagnosis
Training
- Information Communications Technician Level 3 Apprenticeship Standard
- In house training on the job and from commercial courses
- Online BCS training resources via Cirencester College
- Telecoms support and Installation Engineer
- Telecoms Pre Sales Engineer
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- CIRENCESTER COLLEGE
- Working Week
- Monday - Friday, 09:00 - 17:30 with 1 hour lunch.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Sunday, 18th January 2026
- Start Date
- Sunday, 1st February 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Physical fitness
- Good listener
- Ability to multi-task
Qualifications
- Maths and English GCSE, grade 4 or above (Essential)
- IT related qualification Other, grade 4 or above (Essential)
About the Employer
MAINSTREAM DIGITAL LTD
Mainstream Digital are a Managed Services Provider, specialising in the provision of Telecoms Solutions, IT Services and Cyber Mitigation Services. We are a service led organisation and we differentiate ourselves by our customer orientated levels of support.