IT Apprentice
This is an incredible opportunity to join a rapidly growing business and develop an exciting career in IT. This company is a small, friendly team who live and breathe exceptional customer service, all with a great sense of humour.
Working on the helpdesk, you’ll learn how to handle support requests from clients.
Role
You will learn:
- Being the first point of contact for support requests via phone, email or ticket
- Basic remote IT support
- Managing the ticketing support system
- Maintaining client documentation
- Regular communication with clients on the status of their support requests
- Using the software system to manage requests remotely
- On-site project work
- Escalating more complex requests to senior staff
If you love problem-solving and are passionate about helping people, this is the role for you!
During your apprenticeship, you will be studying towards your Level 3 Information Communications Technician Apprenticeship, delivered by Professional Apprenticeships through a mixture of classroom learning and 1-1 tutor support.
During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering such topics as IT security, data, remote infrastructure, maintenance processes and the elements and architecture of computer systems and loads more.
With a wealth of knowledge and experience, you’ll be well-supported by the owners of the business and can look forward to excellent development opportunities within your role.
This is an incredible opportunity to start a rewarding career in IT with a fun, friendly team who are invested in developing their team. Upon successful completion of your apprenticeship, you can look forward to fantastic career progression within the business.
Training
During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
- Data Security
- Hardware & Software
- Computer Networking and so much more
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
- Cloud & Mobile Technologies
- Technical Problem-Solving
- Advanced Data Security
- Computer Networks
- IT Communication & much more
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.
There is the potential for this role to become permanent following successful completion of the apprenticeship for the right candidate.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- PROFESSIONAL APPRENTICESHIPS LTD
- Working Week
- Monday to Friday, times to be confirmed.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Sunday, 11th January 2026
- Start Date
- Thursday, 22nd January 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- English GCSE, grade C/4 (Essential)
- Maths GCSE, grade C/4 (Essential)