Digital Technology Solutions Professional – IT Consultant Degree Apprentice

You will play a key role in supporting factory IT systems that keep our production lines running smoothly and safely. You’ll learn how technology underpins modern manufacturing and gain hands-on experience working across automation, infrastructure, data, and operational technology.

Throughout the apprenticeship, you will develop both technical and consultancy skills through real-world projects and responsibilities such as: 

Supporting Factory IT Operations: 

• Act as a first point of contact for IT issues impacting production systems and equipment
• Support site teams (Operations, Engineering, Maintenance) with IT tools and systems they rely on daily

Delivering IT Solutions: 

• Support the implementation of factory IT projects following global standards and best practices
• Assist with maintaining the site’s factory IT understanding long-term technology needs
• Help manage IT assets, including inventory, health checks and lifecycle planning
• Learn to create and monitor Key Performance Indicators for system performance, availability, and reliability

Developing Consultancy Skills: 

• Build strong working relationships with production, engineering, and external suppliers
• Understand business needs and help translate them into IT requirements
• Participate in meetings to explain technical issues in a clear and simple way
• Support communication and awareness of new IT tools, solutions, and services across the site

Problem Solving & Continuous Improvement: 

• Assist with issue resolution for factory IT systems and escalate problems when needed
• Work with Engineering and Maintenance teams to update procedures and drive improvements
• Contribute ideas for digital and automation enhancements within the factory environment

Technical Skills You Will Develop:

• Server and virtual infrastructure administration 
• Network fundamentals (e.g., Cisco architectures) 
• Database concepts and SQL 
• IT/Organisation Technology security principles 
• Cloud and enterprise systems awareness 
• Data handling, reporting and advanced Excel/VBA 
• Understanding automation layers in manufacturing 
• Maintain and troubleshoot factory IT infrastructure across automation levels  

All required technical training is provided and supported through the apprenticeship programme. 

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Initiative

• Any subject A Level, grade BBC / Distinction Merit Merit (Essential)