Technical Customer Services Specialist Apprenticeship
Join a well established business in Birmingham and kickstart your career in technology and customer services. This apprenticeship is a fantastic opportunity to gain hands on experience, develop technical skills, and work with a supportive team.
Role
As a Technical Customer Service Apprentice, you’ll be the first point of contact for customers, helping to solve technical issues and providing exceptional support. You’ll also learn how to configure technology solutions, preparing them for end users, whilst gaining practical experience and completing your apprenticeship training.
Key Responsibilities:
- Provide first class technical support to customers via phone, email, and other channels.
- Assist with troubleshooting and resolving technical issues efficiently and effectively.
- Learn and carry out the configuration of technology systems for end users.
- Collaborate with internal teams to ensure seamless delivery and customer satisfaction.
- Maintain accurate records of support requests and resolutions.
Training
Teaching and learning the skills, knowledge and behaviours within Customer Services.
The company plan to offer long term career opportunity on successful completion of this apprenticeship.
- Apprenticeship Standard
- Customer service specialist (level 3)
- Training Provider
- THE NVQ TRAINING CENTRE LIMITED
- Working Week
- 9.00am to 5.00pm, Monday to Friday.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Monday, 15th December 2025
- Start Date
- Monday, 22nd December 2025
Desired Skills
- Analytical skills
- Attention to detail
- Communication skills
- Customer care skills
- Initiative
- IT skills
- Organisation skills
- Problem solving skills
- Team working
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
MDV ENTERPRISE LIMITED
From small guest houses to large hotel chains, our digital solutions give you the benefits of a high quality picture, more viewing choice and, therefore, more appeal over your competitors. Furthermore, our dedicated Research and Development team are constantly working on new and unique technology solutions. In fact, hoteliers can now offer true comfort with home TV experiences to your guests.
- Company
- MDV ENTERPRISE LIMITED
- Location
- 243-255 Great Lister Street, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,918.80 a year
- Posted
- Company
- MDV ENTERPRISE LIMITED
- Location
- 243-255 Great Lister Street, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,918.80 a year
- Posted