IT Support Apprentice
Purpose: To provide assistance within the IT team, undertaking 1st line support tasks, logistics, assets control, and administration.
Role
Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.
You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.
Responsibilities:
- Assistance providing first line desk-side, telephone, and remote-based IT support to the internal user base
- Assist with the support and administration of stock and IT hardware
- As part of the team, assist in desk moves and equipment requests
- Accurately maintain the IT Support and asset management systems
- Undertake project work as instructed by the Head of IT
Required skills:
- Proven interest in IT/tech
- An enthusiastic and professional attitude with a desire to understand and resolve user IT issues
- Evidence a commitment to learning new skills
- Some understanding of IT concepts such as operating systems, firewalls, networks, virtual machines etc.
- Some understanding of cloud environments such Microsoft Azure, AWS etc.
- Excellent verbal and communication skills
- Strong problem-solving skills
- Work effectively in a team
Location: This is an office-based role, and the successful candidate will be expected to attend our offices at NG11 6JS for 5 days a week.
Training
Apprenticeship Training to be provided:
You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications
You will work alongside our experienced Service Desk team and build your skills through a combination of:
- 1-2-1 Coaching
- Group activities
- Online learning
- Work based tasks
Ongoing employment and career progression.
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- DIGITAL NATIVE (UK) LIMITED
- Working Week
- Monday - Friday, working hours TBC
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Friday, 6th February 2026
- Start Date
- Friday, 20th March 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- 5 GCSEs (or equivalent) inc Maths and English GCSE, grade A*- C / 9-4 (or equivalent) (Essential)
- Computer Science and STEM subjects A Level, grade A - C (Desired)
- IT / Digital BTEC, grade Merit or Distinction (Desired)