Apprentice ICT Technician

You will be responsible for general maintenance of computer equipment and for the resolution of basic technical problems, as well as undertaking general tasks which will promote the use of IT across the MAT schools. 

• Respond to and prioritise routine and emergency ICT requests across the MAT as required or directed. Any issues that cannot be resolved in a timely manner will need to be escalated to the 1st, 2nd or 3rd line ICT support technicians.
• Rectify where possible any damage to the rooms.
• Check for health and safety issues and report any potentially dangerous situations.
• Work in compliance with the Codes of Conduct, Regulations and policies of the Local Authority and its commitment to equal opportunities.
• Ensure that output and quality of work is of a high standard and complies with current legislation / standards.
• Use the On-line ticket system for issues that have been logged by schools within the MAT and to update the call status of jobs, including any interim work that has been completed on a job.
• To assist in the maintenance of the IT Inventory that is accurate and up to date, including details of the location of all equipment, especially in the event of equipment being moved or end of life.
• To assist in any development work at any school in the MAT.
• Liaise with outside organisations with regard to logging service and support calls.
• Meet with your line manager to discuss any outstanding tickets and to plan for the short term.
• Check that all IT equipment is clean and fit for use. Ensure that any relevant filters are cleaned. (Ensuring that H&S procedures are followed, and ensuring you understand the implications of the Working at Heights Legislation).
• To work with end users to ensure that software is configured correctly for use with external peripherals and dongles.
• Ensure phones are working, escalating where required.
• Ensure wireless is functional, escalating issues where required, including configuration.
• Connect, maintain, repair, upgrade and check PCs and peripherals for normal operation.
• Perform routine maintenance tasks. This may include installing basic software packages and setting common options.
• Trouble-shooting system problems and escalate where appropriate.
• Maintenance and Administration of cloud services.
• Deploy packages that have been centrally created.
• Perform routine tasks to maintain user accounts and permissions, including implementing disk space and printer quota policies.
• Assist with the changing of network passwords.
• Ensure that all synchronisation is happening correctly, including with Unify and Google.
• Ensure that all server updates are applied, both Microsoft and RM patches were appropriate.
• Ensure that user disk quotas are applied according to MAT policy
• Ensure that you are conversant with H&S as it applies to employees in the workspace.
• Follow relevant H&S procedures and raise awareness among staff, pupils and other users.
• Ensure that all rooms have up-to-date fire evacuation documentation. If these are missing, you need to inform the relevant senior staff in that establishment.
• Advise all staff, where appropriate, of any issues that may affect the functioning of computers in a room.
• Advise site staff of any contraventions of Portable Appliance Testing that may be noticed while around the school.
• Undertake any H&S training as advised by your line managers to ensure that you are fully up-to-date with any recent legislation.
• Ensure that any ladders that are used are on the school’s ladder register.
• Raise awareness to school leaders and line managers about any H&S concerns.
• Follow routine maintenance procedures.
• Note risks to ICT systems and report to line manager.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Team working
• Creative
• Patience

• English GCSE, grade 4/C and above (Essential)
• Math GCSE, grade 4/C and above (Essential)