Application Support Lead Apprentice (L4)

We have a fantastic opportunity for a permanent IT Analyst Apprentice join one of Amey’s most successful and high-profile contracts, delivering secure IT services to a major UK Central Government department in Whitehall, London. 

Whether you’re looking to grow your skills through a graduate programme, apprenticeship, or placement, we embrace difference and believe everyone deserves the chance to fulfil their potential. Develop, get training, earn a salary, and make an impact whilst doing work that matters. Join us on one of our early career’s programmes, and you can be part of the teams working on complex projects that are making a difference. Want to build an extraordinary career? Take a look below.  
Working as part of a dedicated on-site team you will provide system administration and 1st line support for a complex physical network within Microsoft environment. 
 
Purpose of the Role:

As an Apprentice IT Analyst, you will provide first-line IT support and assist with maintaining systems and services. You’ll gain hands-on experience in troubleshooting, system administration, and supporting IT projects while learning from experienced professionals. 
 
As you progress through the apprenticeship program, you will work toward achieving key responsibilities.

Key Responsibilities: 

• Provide technical support: Act as the first point of contact for IT queries via phone, email, or support portal.
• Assist with system administration: Help manage user accounts, O365 mailboxes, and Active Directory tasks.
• Support IT services and tools: Monitor systems, troubleshoot issues, and maintain applications such as CAFM.
• Contribute to projects and improvements: Participate in IT initiatives, documentation, and knowledge-sharing activities. 

As part of your Apprenticeship, you will be enrolled onto an Application Support Lead Apprenticeship Level 4 qualification which normally runs for 15 months plus EPA. You will be fully supported by our partnered college to achieve this qualification by attending online sessions per week, having 1-2-1 advice and support, e-learning materials, and a whole team of experts on hand for advice and technical knowledge at your office.  

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Initiative

• English GCSE, grade 4/C (Essential)
• Maths GCSE, grade 4/C (Essential)