Customer Service Advisor / IT Administrator

Job Title: Customer Service Advisor / IT Administrator

Duties:
- Answer incoming customer inquiries via phone, email, or live chat
- Provide accurate and timely information to customers regarding products, services, and order status
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Maintain customer records by updating account information and documenting interactions
- Collaborate with other departments to ensure customer satisfaction and problem resolution
- Follow up with customers to ensure their concerns have been addressed and their needs have been met

Create pick lists using stock management software.

Hours: Monday to Friday. Sundays on rotation

Experience:
- Previous experience in a customer service role preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and the ability to think quickly on your feet
- Ability to remain calm and professional in stressful situations
- Proficient in using computer systems and software applications
- Ability to work well in a team environment

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.

Job Types: Full-time, Permanent

Pay: £10.00-£12.21 per hour

Expected hours: 40 per week

Benefits:
Employee discount
Free parking
On-site parking

Ability to commute/relocate:
Dereham: reliably commute or plan to relocate before starting work (required)

Experience:
Customer service: 1 year (preferred)

Work Location: In person