IT Service Desk Analyst

IT Service Desk Analyst

• Hybrid Nottingham
• 6-12 Month FTC
• £28,000

• Are you passionate about problem-solving and providing first-class IT support?
• We're looking for a motivated Service Desk Analyst to join a busy, professional IT team on a 6-12 month fixed-term contract.
• This is a fantastic opportunity to gain exposure in a fast-paced, professional services environment, where you'll be supporting over 1,000 end-users with a variety of technical issues.

What you'll be doing:

• Acting as the first point of contact for IT support queries
• Logging, diagnosing, and resolving incidents and service requests
• Escalating issues when required to specialist teams
• Supporting user account administration (Active Directory, Exchange 365)
• Troubleshooting across Windows, Microsoft Office, laptops, and mobile hardware

What we're looking for:

• Experience in an IT support or service desk role
• Knowledge of Active Directory, Exchange 365, Windows environments, and SCCM
• Strong communication and interpersonal skills - able to support users at all levels
• Ability to stay calm under pressure and manage competing priorities
• ITIL foundation (desirable but not essential)

The details:

• Contract: 6-12 months fixed-term
• Salary: £28,000
• Location: Hybrid working based in Nottingham office
• Hours: Monday to Friday, between 8am-5pm on a shift basis

This role is perfect for someone who thrives in a fast-paced environment, enjoys solving problems, and wants to build their career in IT support within a professional setting.

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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.