Apprentice IT Helpdesk Analyst
Through this apprenticeship you will gain hands on experience working within this role as well as the opportunity to enhance your customer service skills when dealing with IT support requests.
Role
Key Responsibilities:
- Provide 1st line support for IT infrastructure and systems across the organisation
- Respond promptly and professionally to help desk tickets, ensuring timely resolution of issues
- Assist in the testing of system developments and upgrades, reporting any issues or anomalies
- Create, update, and maintain reports to support IT operations and decision-making
- Perform routine IT tasks as assigned, ensuring consistency and reliability in service delivery
- Collaborate with team members to improve support processes and enhance user experience
Training
Information Communications Technician Level 3.
Training with Milton Keynes College.
Ongoing training, support and development with the employer.
Your learning will take place at the South Central Institute of Technology, which offers benefits such as:
- Quality teaching and support
- Project-based learning, co-delivered by employers
- State-of-the-art facilities with plenty of tech equipment available
Potential to start building a strong and stable foundation in this industry and grow your skills in this career field.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- MILTON KEYNES COLLEGE
- Working Week
- Monday - Friday 09:00 - 17:15
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 26th August 2025
- Start Date
- Monday, 8th September 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
Qualifications
- English GCSE, grade C / 4 (Essential)
- Maths GCSE, grade C / 4 (Essential)
- Computer Science A Level, grade A-C (Desired)
About the Employer
Madison
So much more than a distributor: Madison started back in 1977 as a small bike shop based in West Hampstead, London. Over the last 40 years, the business has transformed itself into the UK’s leading distributor of bicycle parts and accessories. Madison is the leading distributor of branded cycle components and accessories, angling and power-sports equipment in the UK. Our business continues to grow and we pride ourselves on our reputation within the industry. We offer a supportive and open working environment and we have many long serving employees.
- Company
- Madison
- Location
- Roebuck Way, Knowlhill, Milton Keynes, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted
- Company
- Madison
- Location
- Roebuck Way, Knowlhill, Milton Keynes, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted