Technical Support Analyst

A leading manufacturing company in Kidlington, Oxfordshire are looking for a Technical Support Analyst to join the business.
Main responsibilities

• To undertake technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption.
• To act as first line support for all helpdesk requests and incidents

• Provide first-line technical support to end-users via face-to-face interactions, telephone, and email.
• Install, configure, and maintain desktop and laptop PCs.
• Support and troubleshoot issues related to telephone systems.
• Provide support for audio-visual equipment, projectors, and video conference facilities.
• Manage the resolution of IT issues, problems, service requests, and changes using the Helpdesk tool.
• Conduct audits of computers to ensure all software is authorised and licensed.
• Maintain an accurate inventory/database of IT hardware and software.
• Liaise with third-party IT support companies and vendors as required.
• Provide IT support to other offices as needed.
• Perform any other IM or IM Admin related tasks.
• Adhere to defined IT standards and procedures.
• Purchase, Configure, install and maintain desktop and laptop PCs
• Maintain an inventory/database of IT hardware and software
• Liaise with third party IT support Companies and vendors

Essential Knowledge and Skills

• Strong expertise in supporting Windows based PC's and servers
• Windows Desktop (Enterprise)
• MS Office & MS Products
• Google G-Suite
• Excellent troubleshooting skills and problem-solving abilities
• Basic understanding of network infrastructure (TCP/IP, DNS, DHCP)
• Experience with ticketing systems and ITIL best practices
• Ability to provide clear and concise technical support to non-technical users
• Strong communication skills, both written and verbal
• Ability to work independently and as part of a team

Desirable

• Windows Server
• Firewalls (Checkpoint, PALO ALTO)
• Active Directory
• Basic Networking
• Telephony
• IT Security
• Virtualisation (VMware)
• MDM Platforms
• Mobile Phone Support (IOS & Android)

Education, Qualifications or Training
A Qualification in IT (A+ or MCSE)
Experience in a Technical support environment
Able to obtain SC Clearance
Desirable
Computer science related degree
Working knowledge of other IT operating systems (Linux)
Experience working in a secure environment
Additional requirements
If you have not been a resident for the last 5 consecutive years, please be prepared to request an overseas criminal record check for these countries as you will be asked to provide this for referencing and security checks.
You must possess the current, legal right to work in the United Kingdom.
They will not be able to offer sponsorship for any employment Visa's.

Benefits
Competitive salary
Private Medical Insurance (Bupa) - single cover for employees paid by the company
Pension: Employees are auto enrolled into the Airbus Group UK Retirement Fund. Initially, AH contributes 6%, employee 4% basic
Share Incentive Plan and ESOP. Annual share schemes at company discretion.
Success Share, Discretionary Group bonus scheme (conditions apply)
Bikes to Work (up to 3,000) (employee purchase scheme)
Technology (employee purchase scheme)
Mydrive (employee car purchase scheme)
Den-Plan (employee purchase scheme)
Health-care Cash Scheme
Personal Accident Insurance (employee purchase scheme)
Health Assessments
Travel Insurance
Financial/Legal Advice (eg, Will-writing; Lasting Power of Attorney)