M365 Product Engineer

M365 Product Engineer

Location: Hybrid (UK-based – occasional travel to London required)

Salary: £65,000 – £70,000

Full-time, permanent

The client's IT Infrastructure team is focused on simplifying how employees work, engage, and collaborate by introducing new platforms and services. This role supports the vision of creating a truly digital workplace by leveraging Microsoft 365 services to meet the needs of colleagues across the organisation.

Key Responsibilities:

• Manage and maintain the Microsoft 365 ecosystem, including Teams, OneDrive, Intune, and Entra ID.
• Provide Tier 3 support for M365-related incidents and service requests.
• Monitor system health, usage, and security compliance across the environment.
• Drive adoption of M365 tools and features to enhance collaboration and productivity.
• Support digital transformation initiatives aligned with business goals.
• Manage licensing for Microsoft platforms and services.
• Develop and maintain documentation, user guides, and training materials.
• Ensure compliance with internal security policies and data governance standards.
• Manage identity and access controls, MFA, and device compliance.
• Contribute to infrastructure projects focused on workplace modernisation and security.
• Leverage PowerShell and Power Platform (Power Automate, Power Apps) to automate workflows and administrative tasks.
• Other duties as directed by line management.

Core Skills & Competencies:

• Proven experience administering Microsoft 365 in a mid-to-large enterprise environment.
• Strong knowledge of Entra ID, Azure, Teams, and Intune.
• Experience with PowerShell scripting and M365 security/compliance tools.
• Familiarity with ITIL practices and service management tools (e.g., ServiceNow).
• Broad expertise in on-premise and cloud-based infrastructure and security technologies.
• Understanding of cloud governance frameworks, including IAM, encryption, and compliance.
• Excellent written and verbal communication skills.
• Results-driven self-starter with high levels of initiative, energy, and mobility.
• Strong stakeholder engagement and customer-focused management skills.
• Experience managing supplier relationships.
• Knowledge of working in multi-site environments.
• Experience working in ITIL environments, particularly Change, Incident, and Problem Management.