Technology/Business Product Owner

Mercer Marsh Benefit (MMB) is a global leader in employee benefits consulting and management. MMB is a business of Marsh & McLennan.

The UK business is seeking to recruit an experienced Technology/Business Product Owner focusing on leading and driving the success of our technology platforms to deliver business outcomes.

The role will be to lead the future development and ongoing delivery of our critical business technologies, working with business leaders, business stakeholders, global product owners and technology teams to ensure the platforms enables both strategic and tactical business goals.

We will count on you to:

• Provide vision and leadership in the ongoing development of our business technology
• Serves as the primary business owner for the UK business’ technology platforms, taking responsibility for ensuring the technology delivers the best outcome to our teams, clients and the business.
• Manages the UK platform helpdesk team to best support the business.
• Works with the business to define and drive the vision, functionality, features and requirements of the platforms.
• Works closely with the global Product Owners to align on the platform roadmap and action plans.
• Owns, maintains and prioritises requirements and effective delivery of those requirements aligned to business priorities and outcomes
• Works closely with technology teams to translate business requirements to technical solutions and ensures appropriate testing and validation of outcomes.
• Drive platform adoption and engagement by working with stakeholders and colleagues to ensure clarity of understanding, appropriate training and communications.
• Support compliance, security, and governance requirements from a business perspective.
• Develops and maintains a deep understanding of the platform’s capabilities and areas for development and improvement aligned to business outcomes.
• Develops and maintains a strong understanding of business activities to drive business outcomes
• Defines and track key performance indicators (KPIs) to measure the success of the product and make data-driven decisions.
• Foster a culture of continuous improvement by soliciting feedback and iterating on product features and processes.

What you need to have:

• Experience of working in a Product Owner, systems analyst or business analyst role with proven experience of implementing system requirements.
• Effective communication skills across both technical and business stakeholders.
• The curiosity and enthusiasm to create simple and effective solutions for business problems.
• The ability and desire to develop close relationships with internal and external stakeholders and influencing skills to deliver business outcomes.

What makes you stand out:

• Excellent Microsoft Office products knowledge, including Visio, Excel and PowerPoint.
• Experience with product and workflow management tools (e.g., Aha, ADO, Confluence).
• In-depth understanding of Agile methodologies (Scrum, Kanban, etc.) and working knowledge of Agile Framework.
• Experience of working within the Insurance Industry.
• Ability to prioritise features and tasks based on business value, customer impact, and resource availability and to manage multiple projects simultaneously.
• Strong analytical and problem-solving skills.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer Marsh Benefits

Mercer Marsh Benefits helps clients manage the costs, risks and complexities of employee health and benefits, through the combined expertise of Mercer and Marsh, businesses of Marsh McLennan (NYSE: MMC). Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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