1st Line Support Agent (Help Desk)

1st Line Support Agent (Help Desk)

Birmingham

£15.48 per hour

Ongoing Temporary Contract

Flexible shifts (Days/Nights, weekends & bank holidays)

About the Role

Step into a fast-paced, forward-thinking company where your development genuinely matters. Based in modern Birmingham offices, you’ll join an energetic and supportive tech team that’s big on training and internal progression.

As a 1st Line Support Agent, you’ll be the first point of contact for all corporate and retail IT issues. From payroll queries to in-store technical faults, you’ll handle a mix of challenges that keep the business running smoothly.

What You’ll Do

• Provide quick, reliable first-line support across corporate and retail systems.
• Troubleshoot issues with payroll, retail equipment, applications, and more.
• Deliver excellent customer service with a confident, professional phone manner.
• Stay organised and work efficiently in a busy help desk environment.

What You’ll Bring

• Previous 1st Line Support experience is helpful but not essential.
• Strong communicator who can think fast and solve problems independently.
• Tech-savvy and eager to learn new systems.
• Fully flexible for shifts between 7:00 AM and 1:00 AM, 365 days a year.

Why You’ll Love It

• Competitive pay: £15.48 per hour.
• Real opportunities to progress to 2nd Line Support and beyond.
• Fun, social, and supportive team culture.
• A company that invests in its people and promotes from within.