1st Line IT Support

Belmont Recruitment are currently looking for a 1st Line Support Assistant to join our NHS client on an initial 3 month temporary contract. This is a full-time role working 37.5 hours per week, Monday to Friday.

Key Responsibilities

• Log, manage, and resolve IT support tickets

• Provide first-line technical support for hardware, software, and user accounts

• Use remote tools to troubleshoot issues

• Give clear, helpful advice to users of all technical levels

• Keep users updated and maintain ownership of open tickets

• Follow service desk processes and meet response times

• Support monitoring of IT systems and escalate issues where required

About You

• Good understanding of computers, software, and basic troubleshooting

• Excellent communication and customer service skills

• Able to stay calm under pressure and manage multiple tasks

• Organised, reliable, and keen to learn

Please apply with an up to date CV ASAP if this role would be of interest to you.