IT Service Desk Technician

IT Service Desk Technician – Do support properly, not just quickly.

£28,000 – £32,000

Basingstoke (Hybrid – 3 days onsite)

You didn’t get into IT to be measured by how fast you close tickets.

You want to fix problems properly, understand the tech you’re working with, and actually see the impact of what you do. You want modern tools, decent support from your manager, and the chance to build skills that move your career forward.

That’s exactly what this role offers.

The role

This is a hands-on IT Service Desk Technician position within a modern Microsoft environment. You’ll be supporting users day to day, but with the time, tools, and backing to do the job well.

Three days a week onsite in Basingstoke means you’ll build real relationships with users and teammates. Two days from home gives you breathing space and balance.

No micromanagement.

No ticket-churn culture.

No being left to sink or swim.

What you’ll be working with

You’ll support users across a modern M365 stack, including:

• Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Windows 10 & 11
• Intune and Autopilot for device provisioning and management
• Remote support and ticketing tools that actually help you do the job

You’ll handle a mix of 1st line and early 2nd line support, with clear escalation routes when things get complex. You’ll also get exposure to project work and rollouts when changes are happening.

What you’ll be doing

• Being the first point of contact for IT support queries via phone, email, and tickets
• Troubleshooting Windows and M365 issues with confidence
• Provisioning and supporting devices using Intune and Autopilot
• Escalating issues when needed — without blame or politics
• Keeping documentation accurate and up to date
• Communicating clearly with users who just want IT to work

What will help you succeed

• At least a year’s experience in a service desk or IT support role
• Confidence supporting Windows 10/11 and Microsoft 365
• Experience using ticketing systems and remote support tools
• The ability to explain technical issues in plain English
• A genuine interest in learning and improving your technical skillset

Nice to have (but not essential):

• Exposure to Intune or Autopilot
• Basic networking knowledge
• Microsoft or CompTIA certifications

Why this role stands out

This is a role where you’re seen and supported, not lost in a queue.

You’ll work with up-to-date Microsoft technology, learn modern endpoint management properly, and build experience that takes you beyond password resets.

If you’re ready to move on from being “just another ticket”, this is a solid next step.

Interested?

Send your CV to bob . bath @ mexasolutions. com and let’s have a confidential chat.