IT Support Analyst - hybrid working

IT Support Engineer Salary: up to £33,000 + benefits Location: London (Hybrid – 3 days per week in the office)

We are partnering with a successful and growing professional services organisation that is looking to hire an IT Support Enginee r to join their collaborative IT team. This is an excellent opportunity for someone with experience in IT support who is eager to build their career in a supportive and forward-thinking environment. This is an urgent requirement and our client is looking for candidates who are immediately available or have no more than one week notice  .

As an IT Support Engineer, you will act as the first point of contact for IT queries, supporting colleagues across the UK and international offices. You’ll provide hands-on technical support, assist with user onboarding, and help maintain IT systems and equipment to ensure smooth business operations.

• Provide 1st and 2nd line IT support to users across the UK and global offices.

• Log and resolve IT issues via phone, email, and face-to-face, keeping users updated.

• Configure, maintain and test IT services, including meeting room technology and shared equipment.

• Support Microsoft 365 applications, Windows 10/11, Active Directory, and Azure environments.

• Assist with the setup of new IT equipment, including desktop builds and network cabling.

• Deliver IT inductions and training for new joiners.

• Collaborate with third-party suppliers and escalate issues where needed.

• Take part in project-based work with the wider IT team.

• 1–2 years’ experience in a 1st/2nd line IT support role.

• Knowledge of Windows OS, Microsoft Office/365, Active Directory, and Azure.

• Strong communication skills, confident working with staff at all levels.

• Organised, proactive, and able to manage your own workload effectively.

• Keen to develop within a busy, medium-sized international business.

• Nice to have: CompTIA A+, Network+, Microsoft 365 or CCNA certifications.

This role offers the opportunity to join a supportive company with an inclusive culture, where professional growth is encouraged. You’ll gain exposure to international IT environments and a wide range of technologies, while working hybrid – 3 days per week in the office. Alongside a salary of up to £33,000, you’ll benefit from career development opportunities and a collaborative workplace.