1st/2nd Line Support

Join our team as a 1st/2nd Line Support professional in the Technology & Telecoms industry. You will play a vital role in providing technical support and ensuring smooth IT operations within the organisation.

Client Details

This organisation is a well-established small-sized enterprise within the Technology & Telecoms industry. They are committed to delivering reliable IT services and solutions to their clients while maintaining a professional and supportive work environment.

Description

• Provide first and second-line technical support to resolve IT-related issues effectively.
• Manage and prioritise support tickets, ensuring timely resolution and high customer satisfaction.
• Assist with hardware and software installations, configurations, and updates.
• Diagnose and troubleshoot technical issues, escalating complex problems when necessary.
• Maintain accurate and detailed records of support requests and resolutions.
• Collaborate with other team members to improve IT processes and systems.
• Ensure compliance with company IT policies and procedures.
• Provide guidance and support to end-users on IT best practices.

Profile

A successful 1st/2nd Line Support should have:

• Strong technical knowledge of hardware, software, and networking concepts.
• Experience providing IT support in a professional environment.
• Proficiency in troubleshooting and problem-solving technical issues.
• Effective communication skills to assist users and collaborate with colleagues.
• Ability to work independently and manage priorities efficiently.
• Familiarity with IT service management tools and practices.
• Relevant certifications or qualifications in IT or related fields.

Job Offer

• Competitive salary ranging from £26000 to £38000
• Permanent position within a growing organisation in the Technology & Telecoms industry.
• Opportunities for professional development and skill enhancement.
• Comprehensive benefits package.

If you are ready to take the next step in your career as a 1st/2nd Line Support professional, apply now and join a respected organisation in the Technology & Telecoms sector.