Graduate Support Analyst

The Graduate Support Analyst will manage the day-to-day operations of the client's exchange platforms, offering first-line technical support. They will troubleshoot, resolve, and escalate issues while ensuring smooth and efficient platform performance.

Client Details

The client is a leading European exchange operator and financial services provider that offers both primary and secondary trading of equities, as well as licensing cutting-edge exchange infrastructure technology. They are known for their innovative business model and operate across multiple European markets.

Description

The Graduate Support Analyst's duties include:

• Managing the daily operations and maintenance of multiple exchange platforms.

• Providing first-line support by answering calls, troubleshooting issues, and escalating when necessary.

• Monitoring and enhancing security reference data for admissions, withdrawals, and amendments of securities.

• Collaborating with departments such as Compliance, Infrastructure, and Sales to ensure seamless platform operations.

• Creating and deploying necessary changes, troubleshooting issues, and compiling outage reports for incidents.

Profile

The ideal Graduate Support Analyst candidate will have some experience in a technical support role, with proficiency in Microsoft Excel, SQL, and Unix/Linux servers. They should have a strong understanding of UK and EU equity markets, and excellent communication skills. Prior scripting experience and familiarity with version control tools are also beneficial.

Job Offer

The candidate will receive a competitive salary, flexible working hours for an office in the City of London, private medical insurance, a share incentive plan, and access to benefits like the electric car scheme and enhanced maternity/paternity policies.