IT Analyst

The IT Analyst role in the Not For Profit sector involves supporting and maintaining IT systems and ensuring the smooth operation of technology services. This role is based in London and requires a proactive individual with strong technical skills.

Client Details

The employer is a small-sized organisation operating within the Not For Profit sector.

Description

The post holder will be responsible for supporting IT infrastructure, cloud services, BI reporting and digital tools to meet he needs of a remote workforce and a worldwide network of contractors, volunteers and members.

You will do this by contributing to our IT strategy and IT operations to deliver value to our community by:

• Providing technical insights and recommendations to improve IT systems, business intelligence, and cloud services in line with industry trends.
• Supporting and administering Microsoft 365 (M365), Azure, Entra and SQL environments to ensure reliable, secure, and scalable services.
• Developing and maintaining Power BI dashboards and reports to provide actionable insights for stakeholders.
• Collaborating with the Head of IT, MSP's and internal teams to align IT solutions with organisational objectives.
• Working closely with the Head of IT to translate business requirements into IT services and technology solutions.
• Ensuring that IT infrastructure and digital platforms effectively support the educational and membership services

Main Duties and Responsibilities:

• Monitor, maintain, and troubleshoot IT systems, hardware, and Cloud infrastructure.
• Provide technical support and guidance to internal teams and end-users.
• Recommend improvements to enhance efficiency and security.
• Develop, maintain, and optimise Power BI dashboards and reports to provide actionable insights to business stakeholders.
• Support Microsoft Azure cloud services, including storage and security configurations.
• Administer Microsoft 365 (M365) services, including Outlook, Teams, SharePoint, OneDrive, and security policies.
• Design, query, and maintain SQL databases to support reporting, analytics, and operational needs.
• Assist in software and hardware deployments, updates, and migrations.
• Document IT processes, policies, and procedures.
• Collaborate with cross-functional teams to implement IT projects.
• Ensure data security and backup measures are in place and maintained.
• Evaluate and recommend new technologies and tools to support business goals.

Profile

Knowledge and hands-on systems experience with:

• Microsoft SQL - querying, reporting, and database maintenance
• Microsoft Azure and Entra administration and support
• Microsoft 365 (Office 365) administration and support
• Microsoft Intune and device management
• Power BI - creating dashboards, reports and Automations
• Support Platforms - Freshdesk, Zendesk.
• CRM platforms - supporting user access, data management, and reporting
• Learning Management Tools - Moodle
• Customer Management System - Umbraco

Job Offer

• Competitive salary ranging from £30,000 to £38,000 GBP.
• Only requires once per week on site
• Comprehensive benefits package.
• Opportunity to work in the Not For Profit sector.

If you are a skilled IT Analyst with some Power BI skills looking for an exciting opportunity in London within the Not For Profit sector, we encourage you to apply today!