IT Product Support Analyst (Dynamics 365)

IT Product Support Analyst (Dynamics 365)
 
Salary:                         £40,000 - £50,000 per annum
Location:                      London
Organisation:              Charity            
Contract type:            Permanent    
 
We have an opportunity for a Product Support Analyst to join an Information Systems Business Solutions Team to support the applications and the users of their Microsoft Dynamics 365 platform.
The purpose of this role is to collaborate closely with the Business Systems Analyst (Dynamics 365), the wider IT Teams, and the business stakeholders to implement continuous product enhancements and to support end-users to optimise their use of their Dynamics 365 applications, functionality, and data.
You'll be acting as the contact point for users, demonstrating best practice in the use of Dynamics 365 applications, providing technical support and guidance, troubleshooting system performance issues, reviewing requirements, writing specifications, designing test cases, and helping users to extract information, present findings and data insights.
To be successful in the role:
You'll have significant, proven experience of:

• Supporting applications built on the Microsoft Dynamics 365 platform.
• Strong communication skills and comfortable in a customer facing environment.
• Training end users on MS Dynamics 365 functionality.
• Creating and maintaining comprehensive user training materials
• problem-solving, troubleshooting and user support.
• Explaining and communicating technical concepts to non-technical users.
• Strong analytical skills
• Power Platform experience (Power Automate, Power Apps, Power BI)
• Staying up to date with new Microsoft Dynamics 365 and Power Platform technologies and updates.

If you have similar experience, working in a team developing and supporting applications built on the Dynamics 365 platform, as an analyst, or in another similar role, we would like to hear from you. 
 
Benefits include: 

• Hybrid working - part working from home and part working from site. 
• Enhanced holiday entitlement 
• Generous Employers Pension Contributions (up to 11%) 
• Annual Pay reviews & Bonuses 
• Critical Illness Cover & Life Assurance 
• Family friendly policies and benefits  
• Staff discounts and membership to all palaces 
• Whilst based at Hampton Court Palace, you may be required to travel to our other London sites - project dependent.