Presales Technical Consultant
Customer Success Manager (Technical / Pre-Sales)
Payments | UK (Home-based) | £85,000 plus benefits
Do you have hands-on experience with payment terminals? Have you worked in a technical pre-sales or sales engineering capacity within payments? Are you comfortable in a customer-facing role that blends pre-sales support with live customer problem-solving?
If so, this may be for you.
An established payments technology business is hiring a Customer Success Manager to support customers and prospects across the UK and Ireland.
Despite the title, this is not a traditional, commercially led CSM role. The position has evolved from a technical pre-sales support function and remains firmly hands-on, sitting at the intersection of sales, product, and customer delivery.
You will act as a technical authority for customers and internal stakeholders, supporting solution design, implementation, certification, and ongoing customer needs in a fast-paced, regulated environment.
What You’ll Be Doing
- Providing technical pre-sales support (demos, tenders, solution design)
- Supporting customer onboarding and implementations
- Acting as a technical escalation point for live customer issues
- Advising on payment terminals, acquiring flows, certifications, and updates
- Working closely with sales, product, engineering, and project teams
- Meeting customers across the UK & Ireland as required
What We’re Looking For
- Experience in the payments industry
- Strong knowledge of payment terminals
- Background in technical pre-sales, sales engineering, or technical support
- Confident communicator with customers and internal stakeholders
- PSP, terminal vendor, or acquiring experience
- Hybrid CSM / pre-sales background
Interested? If this matches your background and expectations, apply or message for a confidential conversation.