Technical Services Coordinator
Technical Operations Coordinator (6 Month Fixed-Term Contract)
Location: Farnham
Contract: Full-time, 6 Month FTC
Salary: £30,000 – £35,000 per annum
About the Role
Do you thrive on coordination, organisation, and keeping teams aligned to deliver results?
As a Technical Operations Coordinator, you will play a pivotal role in ensuring the smooth day-to-day running of the IT department. Acting as a key point of coordination and, when required, the voice of the IT Director, you will work closely with Team Leads to track activity, manage priorities, and ensure delivery against agreed objectives.
You will sit at the centre of project delivery, operational support, and software releases, facilitating clear communication between technical teams and the wider business while ensuring processes, timelines, and budgets are adhered to.
Key Responsibilities
Coordinate and support the workloads of Development, QA, and Infrastructure teams, ensuring tasks are actioned and followed up within agreed timelines
Track progress across teams to identify blockers, risks, or deviation from agreed priorities and deadlines
Own application support, liaising with relevant IT teams and departments to ensure issues are resolved efficiently
Communicate changes in system scope, delays, and potential risks clearly to all relevant stakeholders
Chair daily huddles and weekly meetings for the IT department and associated teams
Ensure the IT Director is kept fully informed of product issues impacting the business and support resolution planning
Monitor workforce hours to ensure effective utilisation and adherence to budgeted targets
Work closely with Business Analysts and QA teams to support project delivery, ensuring requirements are captured and progress is maintained
Essential Skills & Experience
Highly organised with a solution-focused mindset
Proven experience in a coordination role supporting technical or IT teams
Demonstrated ability to manage projects from concept through to completion
Excellent verbal and written communication skills, with the ability to adapt style for different audiences
Strong analytical skills with the ability to identify issues and propose practical improvements
Experience building and maintaining effective stakeholder relationships at all levels
Ability to produce clear requirements from undefined or unstructured information
Strong IT skills, including advanced proficiency in Microsoft Excel
Confident leadership, facilitation, situational awareness, and conflict resolution skills
Positive, driven attitude with a strong determination to achieve targets
Desirable Skills
Experience in a Business Analyst role or similar
Experience working with HMRC-related systems or processes
Good understanding of Tax, VAT, and Payroll
Company Benefits
On-site parking
22 days annual leave, increasing to 25 days with length of service
NEST pension auto-enrolment
Cycle to Work scheme
Professional study support and training partnership with ILM
Access to Medicash (healthcare cash plan and additional perks)