ServiceNow Platform Owner

Location: UK (Hybrid / Flexible)Type: Permanent

We're working with a growing UK-based organisation that is investing heavily in its ServiceNow platform and sees it as a strategic enabler across the business. They are looking to appoint a ServiceNow Platform Owner to take end-to-end ownership of the platform, drive adoption, and shape how ServiceNow is used now and in the future.

This role combines hands-on platform involvement with strong stakeholder engagement, offering real influence over roadmap, priorities, and value delivery.

• Own the ServiceNow platform strategy, roadmap, and ongoing development

• Act as the primary point of contact for ServiceNow across the organisation

• Work closely with business stakeholders to understand needs and translate them into platform solutions

• Drive adoption and expansion of ServiceNow capabilities across multiple functions

• Provide governance around platform usage, standards, and best practice

• Oversee enhancements, upgrades, and integrations

• Balance strategic ownership with hands-on configuration and optimisation where required

• Manage relationships with implementation partners and vendors

• Ensure the platform delivers measurable business value

• Strong experience working with ServiceNow in a platform ownership, product owner, or lead role

• Broad understanding of ServiceNow modules (e.g. ITSM, ITOM, HRSD, CSM or similar)

• Experience engaging and influencing senior stakeholders

• Comfortable operating in a hands-on capacity as well as at a strategic level

• Ability to champion ServiceNow and promote its value across the business

• Experience working in growing or transforming organisations is highly desirable

• ServiceNow certifications are a plus, but not essential

Please click apply to find out more!