Digital Systems Analyst

The role of Digital Systems Analyst will be responsible for the performance and accuracy of the digital channels (Delivery, C&C, White-Label, Loyalty, Kiosks). You will be supporting integrations, menu management audit, new store openings, and daily technical support operations across the estate. The sector is Quick Service Restaurants.

You will be based 3 days a week in the Kentish Town / Camden offices. Working with a capable team, who are fully supportive for onboarding and employment success. This is an initial fixed term role for 6 months. ASAP start.

Key Responsibilities

• Manage Deliverect (Point of Sale (POS), Delivery systems) for onboarding and set up delivery/mobile integrations for new stores.

• Maintain and audit digital menus across POS, kiosks, and delivery platforms.(drag and drop)

• Provide daily technical support for ordering systems, integrations, tablets, and kiosks.(full training)

• Monitor channel uptime, failed orders, and digital KPIs.

• Liaise with tech partners (Deliverect, Acrelec, aggregators, Slerp, Pepper).

• Test and roll out new digital features.

• Support POS migration and kiosk rollout projects.

Skills

• Strong Excel and organisational skills

• Technically confident (POS/digital systems)

• Detail-focused, proactive, good communicator

Personal Skills

• Ability to work cross functionality at all levels.

• Good communicator with strong inter-personal skills to deal with 3rd parties

• Proactive attitude and problem-solving skills and a passion for technology-based systems