2nd Line Engineer

Role: 2nd Line Service Desk Engineer

Location: Huntingdon, Cambridgeshire

Salary: From £30,000 | Type: Full-time, On-site, Permanent

Our client is a trusted IT services provider delivering secure, reliable, and people-focused technology support. They're now looking for a confident 2nd Line Service Desk Engineer to own complex technical issues, support users both remotely and on-site, and uphold exceptional service standards.

Why Join Our Client?

• Join a supportive, high-performing team that values trust, collaboration, and continuous development. Expect:
• A varied mix of remote and on-site support
• Autonomy and ownership over your workload
• Ongoing training and certification opportunities
• A people-first culture built on professionalism and high standards

Key Responsibilities

• Act as an escalation point for 1st Line, resolving advanced technical incidents
• Deliver remote and on-site support across users, infrastructure, and cloud platforms
• Install, configure, and maintain hardware and software at client sites
• Monitor alerts, patching, and proactively prevent service disruptions
• Troubleshoot across Microsoft 365, Windows Server, Active Directory, networking, and virtualisation
• Work with Azure, AWS, or Google Cloud environments
• Liaise with third-party suppliers and support project deployments
• Maintain accurate documentation and contribute to the Knowledge Base
• Mentor 1st Line colleagues and manage workload across service desk and site visits

About You

• 2+ years' experience in a 2nd Line or Field Engineer role (MSP experience ideal)
• Strong knowledge of Microsoft 365 (MFA, SSO, SharePoint, Teams, Intune, Entra)
• Experience with Azure/AWS/Google Cloud and virtualisation platforms (Hyper-V/VMware)
• Solid networking skills (TCP/IP, VLANs, DHCP, DNS, LAN/WAN/WLAN)
• Confident supporting hardware, printers, and mobile devices
• Clear communicator with a calm, ownership-driven approach
• Strong organisational skills and a proactive, improvement-focused mindset
• Working towards or keen to achieve relevant Microsoft certifications
• Full UK driving license and willingness to travel (occasional overnight stays)

Benefits

• Competitive salary
• 25 days annual leave (rising with service)
• Perkbox access, EAP, and 24/7 GP service
• Training and personal development support
• Referral scheme + Udemy for Business
• Cycle to Work scheme & electric car salary sacrifice
• Free on-site parking