IT Support Engineer - GBP £30000

Role: IT Support Engineer

Salary: £30,000 per annum

Location: Preston

Industry: Professional Services

We are a forward-thinking professional services company seeking an IT Support Engineer to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering exceptional technical support to both internal teams and clients.

Key Responsibilities

• Provide first and second-line technical support for hardware, software, and networking issues.
• Manage and resolve IT service requests in line with agreed SLAs.
• Install, configure, and maintain desktop and laptop systems, peripherals, and mobile devices.
• Troubleshoot and resolve issues with Windows, Microsoft 365, and other business applications.
• Maintain accurate documentation of processes, solutions, and asset inventories.
• Support IT projects, including system upgrades, rollouts, and security enhancements.
• Liaise with external vendors and service providers as required.

Skills & Experience

• Previous experience in an IT support role (1-3 years preferred).
• Strong knowledge of Windows operating systems and Microsoft 365 suite.
• Basic networking knowledge (DNS, DHCP, TCP/IP, VPN).
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work both independently and as part of a team.
• Relevant IT certifications (CompTIA A+, Microsoft, ITIL) are an advantage.

What We Offer

• Competitive salary of £30,000 per annum.
• Opportunities for training, professional development, and certification.
• Friendly, collaborative working environment.
• Exposure to a wide range of technologies in a professional services setting.
• 25 days' holiday plus bank holidays.

If you are passionate about IT, committed to delivering high-quality support, and eager to grow your skills in a professional services environment, we'd love to hear from you.

Apply now!