2nd Line Engineer

Salary: £30,000-£35,000 Location: Northampton (On-Site)Employment Type: Full-Time, Permanent

Are you an experienced 2nd Line Engineer looking to take the next step in your career? Do you enjoy working in a fast-paced MSP environment where no two days are the same? We're looking for a proactive, customer-focused IT professional to join our growing team in Northampton.

About the Role

As a 2nd Line Support Engineer, you'll be responsible for delivering high-quality technical support to a diverse client base. You'll handle escalations from the 1st line team, troubleshoot complex issues, and play a key role in maintaining and improving our clients' IT environments.

Key Responsibilities

• Provide 2nd line technical support across Windows, Microsoft 365, networking, and common MSP toolsets
• Diagnose and resolve escalated incidents and service requests
• Assist with project work, deployments, and system upgrades
• Maintain accurate documentation and ticket updates
• Collaborate with the wider technical team to deliver exceptional service to clients
• Support on-site visits and client-facing work as required

Essential Skills & Experience

• Previous experience within an MSP environment
• Strong knowledge of Windows Server, Active Directory, and Group Policy
• Proficiency with Microsoft 365 administration
• Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP, routers, switches)
• Experience with remote monitoring & management tools
• Excellent communication and customer service skills
• Ability to manage workload effectively in a busy environment

Desirable Skills

• Experience with Azure
• Knowledge of backup solutions, firewalls, or virtualization (e.g., Hyper-V/VMware)
• Relevant IT certifications such as:
• CompTIA certifications
• Microsoft AZ-900 (Azure Fundamentals)
• Microsoft MS-900 (Microsoft 365 Fundamentals)

What We Offer

• Competitive salary of £30-35k
• On-site, collaborative working environment
• Training and development opportunities
• Chance to work with a wide variety of technologies and clients
• Supportive team culture within a growing MSP