3rd Line Support Engineer

Job Title: 3rd Line Engineer (MSP)Salary: £40,000-£50,000, depending on experience Location: Bath Employment Type: Full-time, permanent

About the Role

We are seeking an experienced 3rd Line Engineer to join a growing Managed Service Provider (MSP), acting as the highest technical escalation point and playing a key role in supporting and improving customer infrastructure environments.

This role is ideal for a senior engineer with strong virtualisation and infrastructure experience, who enjoys complex troubleshooting, project delivery, and providing technical leadership within an MSP environment.

Key Responsibilities

• Act as the final escalation point for complex 3rd line issues
• Own and support virtualisation platforms (VMware / Hyper-V)
• Resolve advanced infrastructure issues across Windows Server, Azure, Microsoft 365, and networking
• Perform root cause analysis and implement permanent fixes
• Manage Azure infrastructure including VMs, networking, storage, and identity
• Support core services including Active Directory, DNS, DHCP, and Group Policy
• Lead technical input on infrastructure projects and migrations
• Mentor and provide escalation support to 1st and 2nd line engineers
• Ensure systems are secure, stable, and meeting SLA requirements

Essential Skills

• UK Driving License required for occasional client visits
• Proven experience in a 3rd Line Engineer / Senior Infrastructure Engineer role
• Strong hands-on experience with virtualisation technologies (VMware and/or Hyper-V)
• Solid expertise across Windows Server environments
• Experience supporting Azure infrastructure
• Strong understanding of networking fundamentals
• Extensive experience with Active Directory
• Ability to troubleshoot complex, multi-layered infrastructure issues
• Experience working to SLAs in a customer-facing environment

Desirable Skills

• Experience with Azure AD (Entra ID), Intune, and conditional access
• Infrastructure automation and scripting (PowerShell, Terraform, Bicep, ARM)
• Backup, disaster recovery, and business continuity solutions
• Security tooling and best practices
• Relevant certifications (Microsoft, Azure, VMware, ITIL)

What's On Offer

• Salary of £40,000-£50,000 depending on experience
• A technically strong MSP environment with real ownership and impact
• Clear progression into Senior / Lead / Architecture roles
• Training budget and certification support
• Supportive, collaborative engineering team
• Pension, holiday allowance, and additional benefits