3rd Line Support Engineer

3rd Line IT Support Engineer - MSP Environment Huntingdon, Cambridgeshire, Up to £50,000 (DOE) Full-Time | Permanent

Are you an experienced 3rd Line Support Engineer looking to take the next step in your career with a forward-thinking Managed Service Provider (MSP)? Our client, a well-established MSP based in Huntingdon, Cambridgeshire, is seeking a proactive and highly skilled IT professional to join their growing technical team.

About the Role

As a 3rd Line Support Engineer, you'll play a key role in delivering exceptional technical support to a diverse client base across a range of technologies and industries. You'll work closely with the Service Desk Manager, ensuring that tickets are resolved efficiently, SLAs are consistently met, and the overall service delivery remains of the highest standard.

This position also includes an important mentoring and training component - you'll help develop junior team members, sharing your knowledge and best practices to strengthen the team's overall capability.

Key Responsibilities

Provide advanced technical support across a broad range of technologies (Microsoft, networking, cloud, security, etc.)

Act as an escalation point for complex technical issues from 1st and 2nd line teams

Liaise closely with the Service Desk Manager to monitor ticket queues, ensure SLA compliance, and improve service delivery processes

Assist in mentoring, training, and developing service desk staff

Contribute to documentation, knowledge base articles, and process improvement

Work on infrastructure projects, system upgrades, and migrations as required

Key Skills & Experience

Strong background in 3rd line support within an MSP environment

Excellent knowledge of Microsoft technologies (Windows Server, O365, Azure, Active Directory, etc.)

Solid understanding of networking (Firewalls, VLANs, VPNs, DNS, DHCP, etc.)

Experience with virtualization (VMware, Hyper-V) and cloud services

Strong communication and leadership skills with a collaborative approach

Proven ability to mentor junior staff and support their technical growth

What's on Offer

Competitive salary: Up to £50,000 DOE

Opportunities for career progression and professional development

A friendly, collaborative team environment

Exposure to a wide range of technologies and exciting client projects

Private healthcare, pension, and other company benefits (depending on package)