Customer Service Advisor Tech Sector

Customer Service Agent - £26,000 + Benefits | On-Site in Worcestershire Tech Industry (Non-IT Support Role) Recruiting on behalf of our client

We are pleased to be recruiting on behalf of our client, an established and growing organisation within the technology sector, for a Customer Service Agent to join their on-site team in Worcestershire. This position is ideal for someone who enjoys supporting customers and delivering a high-quality service, without working in an IT helpdesk or support role.

This role focuses on communication, relationship-building, and ensuring customers receive clear and helpful information regarding the company's services. You will not be responsible for resolving IT issues or providing technical troubleshooting.

As a Customer Service Agent, you will be the first point of contact for customers, responding to enquiries and supporting them throughout their journey. You will use a bespoke internal software platform to manage customer accounts and ensure information is recorded accurately.

• Respond to customer enquiries via phone, email, and live chat
• Build positive and professional relationships with customers across the UK
• Use bespoke customer management software to log and update account information
• Provide clear guidance on products, services, and account activity
• Escalate more complex matters to internal teams where required (no IT support duties)
• Maintain accurate records and contribute to ongoing improvements in the customer experience

Our client would like to meet applicants who have:

• Previous experience in a customer service role (office or contact centre preferred)
• Excellent communication skills with a confident, customer-focused approach
• Strong administrative and organisational ability
• Confidence learning and using bespoke internal software systems
• A proactive, solutions-focused mindset and a genuine interest in helping customers
• No technical IT support background required - this is not an IT helpdesk role

• £26,000 per year
• 25 days holiday plus bank holidays
• On-site parking
• Full training provided, including on bespoke internal systems
• Supportive team culture and opportunities for further development

Working Hours: Full-time, Monday to Friday Location: On-site in Worcestershire (commutable from Kidderminster, Malvern, Worcester, Bromsgrove, Evesham and surrounding areas)

If you are looking for a customer-focused role within an innovative tech environment and wish to be considered for this position on behalf of our client please apply with your CV to begin the conversation.