IT Field Engineer
Role: IT Field Engineer Location: London Salary: £40,000
Overview
We are an established IT services provider supporting clients within highly regulated, security-focused environments. Our work spans on-site and remote support, cloud technologies, and enterprise infrastructure. We are seeking an IT Field Engineer based within commutable distance of Central London to deliver high-quality technical support across multiple client sites.
This is a hands-on role suited to someone passionate about technology, troubleshooting, and working directly with end users in fast-paced environments. When not on site, you will provide second-line support as part of a wider service desk team.
Key Responsibilities
* Provide on-site IT support across multiple customer locations in and around London* Deliver 2nd line support for desktop, server, network, and cloud-based issues* Troubleshoot complex technical environments and time-critical incidents* Build strong working relationships with end users and key stakeholders* Accurately log and document incidents, requests, and resolutions* Escalate issues in line with agreed procedures when required* Support the service desk remotely via phone and email when not on site* Share knowledge and contribute to continuous improvement within the support team* Act as a professional and reliable technical representative at customer sites
Required Experience & Skills
* Minimum 2 years' experience in a 2nd Line Service Desk or IT Support role* At least 1 year's experience working as a Field Engineer across multiple customer sites* Experience working within an IT Solution Provider / MSP environment
Strong knowledge of:
* Microsoft Azure* Microsoft 365 / Office 365* Windows Server & Windows OS* Active Directory* Virtualised environments* Networking (LAN, WAN, VPN, Wireless)* Microsoft Exchange & Outlook* Antivirus solutions* Data backup solutions (including Veeam and cloud-hosted backups)* Proven PC hardware and software troubleshooting skills* Excellent communication skills with a professional telephone manner* Strong customer service focus and attention to detail* Ability to manage workload independently and work under pressure* Flexible, proactive, and eager to expand technical knowledge
Benefits
* Competitive annual leave allowance* Overtime and on-site incentives* Pension scheme* Health cash plan* Access to employee benefits and discount platforms* Training and professional development opportunities* Social events* Cycle-to-work scheme* Electric car leasing scheme* Access to discounted hardware and software