IT Field Support Engineer

Job Title: Field IT Support Engineer - MSP Location: Bridgewater Salary: Up to £35,000 (DOE)

Are you an experienced Field IT Support Engineer l ooking for your next challenge? Do you enjoy working directly with clients, troubleshooting IT issues, and providing first-class technical support If you're looking to build your career with a forward-thinking Managed Service Provider (MSP), this could be the role for you.

We are seeking a skilled IT Support Engineer to join our growing team in Bridgewater. This is a field-based IT support position where you will visit a variety of customer sites to provide hands-on technical support. The role combines 2nd line support, desktop support, and network troubleshooting. Key Responsibilities* Provide on-site and remot e IT support (2nd line) for a wide range of clients* Diagnose, troubleshoot, and resolve hardware, software, and network issues* Install, configure, and support desktops, laptops, printers, and peripherals* Support and maintain network infrastructure (routers, switches, firewalls, Wi-Fi)* Assist with Microsoft 365, Azure and cloud solutions Skills and Experience Required* Experience in an IT Support Engineer, IT Technician, or 2nd Line Support role* Experience within a Managed Service Provider (MSP) environment is highly desirable* Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic networking* Experience with cloud services (Microsoft 365 / Azure) Benefits* Competitive salary up to £35,000 (depending on experience)* Paid for certificates and training* Regular pay reviews* Excellent working environment* Opportunity to work directly with clients and further develop technical skills