IT Infrastructure Engineer

Role: Infrastructure Engineer / Technical Delivery Engineer Salary: £45,000 - £50,000 Setup: Hybrid - Manchester Industry: Managed Service Provider (MSP)

Are you an experienced Infrastructure Engineer with a passion for delivering exceptional technical solutions and supporting critical infrastructure We're looking for a hands-on Technical Delivery Engineer to join a growing MSP in Manchester, combining project delivery with BAU support and 3rd line escalation work for a varied and rewarding role.

What You'll Be Doing

* Design, implement and maintain core IT infrastructure components including servers, networking, storage, and virtualisation.* Deliver infrastructure and cloud projects for clients - ensuring solutions are secure, scalable, and aligned with best practices.* Provide 3rd line BAU support for complex technical issues, acting as an escalation point for the service desk and wider support team.* Troubleshoot and resolve infrastructure incidents efficiently to minimise downtime and impact.* Collaborate with cross-functional teams to scope, design, and deliver infrastructure solutions tailored to business needs.* Implement security best practices and ensure compliance with industry standards.* Evaluate and recommend new technologies to drive efficiency, resilience, and service improvements.* Document configurations, procedures, and troubleshooting steps to support knowledge sharing and operational excellence.* Build strong relationships with clients, providing clear communication and technical expertise.

What We're Looking For

Proven experience in IT Infrastructure / Technical Delivery within an MSP or similar environment? Solid experience in BAU support, ideally at 3rd line level, handling complex escalations? Strong knowledge of Microsoft stack, networking, virtualisation (VMware/Hyper-V), firewalls, and cloud platforms (Azure, M365)? Excellent troubleshooting skills and ability to remain calm under pressure? Strong communication skills and the ability to work effectively with clients and internal teams? A proactive problem-solver with a passion for technology and service excellence

What's In It For You

£45,000 - £50,000 per annum (DOE) Hybrid working - flexible Manchester base? Comprehensive benefits package including pension & health cover? Career progression & certification support? A collaborative, supportive, and forward-thinking team culture

If you thrive in a role where no two days are the same, enjoy the mix of project delivery and high-level BAU support, and want to be part of a dynamic MSP - we'd love to hear from you.

Apply now and take the next step in your Infrastructure career!