Technical Support Engineer

Working Hours: Monday to Friday, 09:00 - 17:30

Job Type: Full-time, permanent

Salary: £28,000-£35,000 DOE

The Role

Our client is seeking a proactive, technically capable Technical Support Engineer to join their office-based support team. This role will involve delivering high-quality remote support using PSA and RMM tools, responding to inbound telephone queries, and supporting clients across a wide range of sectors including care and legal services.

This is an excellent opportunity for someone looking to build a long-term career within a professional MSP environment that values development, ownership, and customer service.

Key Responsibilities

• Provide efficient, high-quality remote technical support to end users
• Manage and maintain Microsoft 365 tenants, including Exchange, SharePoint, Azure AD, and Endpoint Manager
• Install and configure Windows 11 devices and mobile devices
• Diagnose and resolve issues including mail flow, security, and client configuration
• Accurately document faults, fixes, and technical procedures
• Ensure cyber security best practices are consistently followed
• Take full ownership of support tickets through to resolution

Essential Skills & Experience

• Strong knowledge of Microsoft 365 and Office applications (Outlook, Teams, OneDrive, Word, Excel)
• Experience installing and configuring Windows operating systems and software
• Working knowledge of diagnostic tools such as Event Viewer and Command Prompt
• Excellent communication skills with a proactive, customer-focused approach
• Ability to take ownership of issues and manage workloads effectively

Desirable Skills

• Networking fundamentals (DNS, DHCP, subnetting, topologies)
• Experience with Windows Server environments (Active Directory, Group Policy, DNS, DHCP)
• Exposure to backup solutions, IP telephony, and managed Wi-Fi solutions
• Training, Progression & Development

Our client is fully committed to your professional growth. You will benefit from:

Funded industry certifications (Microsoft, Networking, Cyber Security)

Clear, structured career progression into senior engineering or specialist technical roles

Benefits Package

• Competitive company pension
• Private health and dental insurance
• 25 days holiday plus public holidays
• Car allowance and mobile phone allowance
• Cycle-to-work scheme
• Regular company events
• Free on-site parking
• Discounted or free food