IT Support Analyst

IT Support Engineer (1st & 2nd Line)

Location: Doncaster (on-site)
Salary: £26,000 - £34,000 DOE
Employment Type: Full-time, Permanent

Are you a hands-on, customer-focused IT Support Engineer looking to take the next step in your career? We're partnering with a successful end-user organisation in Doncaster that is expanding its internal IT function and looking for a reliable, proactive engineer to join their team.

This is an ideal role for someone with solid 1st and 2nd Line support experience who enjoys solving problems, improving systems, and working closely with end users. If you've had exposure to ERP environments, that's a real bonus-but not essential.

The Role

As the IT Support Engineer, you'll be the go-to person for day-to-day technical support across the business. You'll handle a mix of 1st and 2nd Line queries, maintain internal systems, and assist with small projects and upgrades. This is an excellent opportunity to broaden your technical skill set in a friendly, growing organisation.

Key Responsibilities

• Provide 1st & 2nd Line technical support across hardware, software, networks, and peripherals
• Manage and resolve tickets within agreed SLAs
• Support user onboarding, device setup, and account administration
• Troubleshoot Windows OS, Office 365, printers, mobile devices, and basic networking issues
• Assist with system updates, maintenance tasks, and improvement projects
• Maintain clear documentation and contribute to knowledge-base articles
• Collaborate with third-party suppliers and escalate issues where required
• Bonus: Support and troubleshoot ERP-related user queries or system issues (training can be provided)

What We're Looking For

• Experience in a 1st & 2nd Line IT Support role
• Strong knowledge of Windows 10/11, Office 365, Active Directory, basic networking
• Excellent communication and customer-service skills
• Ability to prioritise, stay calm under pressure, and take ownership of issues
• A proactive, positive approach and willingness to learn
• Desirable: Previous exposure to ERP systems such as SAP, Dynamics, Sage, NetSuite, Infor, or similar

What's in It for You

• Competitive salary depending on experience
• Supportive environment with plenty of room to grow
• Training opportunities (including potential upskilling on ERP systems)
• Involvement in ongoing IT improvements and internal projects
• Stability and long-term progression within a well-established business

How to Apply

If you're an enthusiastic IT Support Engineer looking for a varied and rewarding role in Doncaster, we'd love to hear from you.

Apply today or contact us for a confidential chat.