Head of Transformation - Oman

My client are a leading Bank based in Oman undergoing a significant change programme to transform the bank’s offering from a digital perspective. This will take in both the front end customer experience and back office capability to drive a more effective all-round offering. Alongside this, there are a number of other cross functional projects ongoing. As such, they are looking to bring in a Head of Transformation to oversee a wide range of initiatives across the bank.

The Head of Transformation is a strategic leadership role responsible for architecting and executing enterprise-wide transformation initiatives that drive operational excellence, digital innovation, and business model optimization.

Key responsibilities:

Enterprise Transformation Strategy & Execution

• Develop, refine, and oversee the execution of the bank’s transformation roadmap, ensuring alignment with corporate objectives, regulatory requirements, and industry best practices.
• Lead cross-functional transformation programs, integrating digital innovation, process re-engineering, and operational excellence to enhance customer experience and cost efficiency.
• Establish and institutionalize transformation frameworks, methodologies, and governance models to ensure program consistency, scalability, and sustainability.
• Drive synergies across different business units, so that transformation delivers enterprise-wide value.

Digitalization & Process Optimization

• Spearhead the adoption and integration of emerging technologies such as AI, RPA, blockchain, and cloud solutions to enhance operational resilience and digital capabilities.
• Oversee large-scale process optimization efforts, leveraging data analytics, automation, and Lean Six Sigma principles to eliminate inefficiencies and enhance service delivery.
• Partner with IT, Digital Banking, and Operations to implement omnichannel customer experiences that enhance engagement and drive market differentiation.
• Lead platform modernization efforts, ensuring a seamless transition from legacy systems to next-generation digital infrastructure.

Risk Management & Compliance

• Establish robust governance structures to monitor, measure, and report transformation outcomes.
• Assess and mitigate transformation-related risks, ensuring compliance with regulatory standards, cybersecurity requirements, and operational resilience frameworks.
• Develop and enforce policies that promote risk-aware transformation initiatives, ensuring alignment with the bank’s overall risk appetite and control mechanisms.

Change Management & Cultural Transformation

• Embed a transformation-driven mindset across all levels of the organization
• Develop comprehensive change management frameworks to facilitate smooth adoption of new processes, systems, and operational models.
• Engage stakeholders including C-suite executives, middle management, and frontline employees

Stakeholder Engagement & Strategic Partnerships

• Act as the primary liaison between internal stakeholders, technology partners, regulatory bodies, and external consultants to ensure seamless transformation execution.
• Negotiate and manage vendor relationships, ensuring alignment with the bank’s technology strategy and transformation goals.
• Represent the bank in industry forums, regulatory discussions, and innovation networks to stay ahead of evolving market trends and best practices.

Requirements

• Bachelor degree in the field of business administration, management, or engineering
• Minimum of 10 years’ experience in Financial services/ banking domain & 5 years in transformation

If you are interested in the role, please respond to the advert.