IT Application Support Team Member

We are seeking an Application Support Team Member to join our clients IT Helpdesk team, based in Nottingham.  Supporting approximately 500 office-based and remote users. This role focuses on providing in depth application support and ensuring users receive a high quality support experience across multiple platforms.

You will work closely with end users, offering support via in person visits, phone, and ticket/email systems, and play a key role in maintaining the smooth operation of business-critical applications.

Salary & Benefits:

• Salary up to £30,000/pa
• Benefits: Full Induction and training, Annual Bonus Scheme, 33 days holiday including bank holidays, Enhanced Contributory Company Pension, Private Medical Cover (including dependants with 50% company contributions), Life Assurance, Salary Sacrifice Scheme for Grocery Shops, plus much more!

Key Responsibilities:

• Provide in depth application support to remote and office-based users, including:

ERP systems

Bespoke web platforms

Integration systems

Delivery and routing systems

Agronomy systems

• Deliver direct user support through a variety of channels, including in-person, phone, and helpdesk ticketing systems
• Assist with user training to improve adoption and effective use of applications
• Support the creation and maintenance of application documentation and user guides
• Triage IT Helpdesk tickets on a rota basis, ensuring timely and effective resolution
• Provide helpdesk cover as part of a rota:

6:00am – 6:00pm between 1st March and 31st October

8:00am – 5:00pm between 1st November and 28th February

• Travel occasionally to other sites and depots to deliver in-person application support

Person Specification:

• Experience with Windows 11, Windows Server, iOS, and Android.  Working knowledge of Active Directory and Microsoft 365
• Ability to diagnose hardware issues and manage IT assets
• Understanding of multifactor authentication, cloud services, and basic networking
• Keen interest in IT and technology, with prior experience in an IT support environment
• 2+ years’ experience in a helpdesk or IT support role preferred
• Confident using the systems and technologies listed above