Account Manager
Account Manager
About Nutritics
Nutritics is focused on making food information more reliable, more accessible and more valuable for our customers. By connecting our clients and their customers to food information they can rely on, we can deliver our vision to be the world's most trusted food management software, delivering valuable insights to enable anyone to make better informed food choices.
Our product offering includes recipe management, supply chain management, menu publishing, ordering, dietary management, meal planning and carbon scoring modules. Since Nutritics launched, we've quickly become a global leader in our field and have customers across over 100 countries, including some of the world's largest and most forward thinking food companies.
We are seeking a commercially minded person to join our newly established account management team. In this role you will have responsibility for dealing with renewals, upsells and cross sells with our existing client base. This role is a great opportunity for someone in sales looking for a steady flow of renewal opportunities each month. These represent uncapped earning potential through upsells, price optimizations, and expansion. This is a high-impact, revenue-driving position where you'll manage a significant book of business and play a key role in driving net revenue retention.
Main Responsibilities
You will:
- Own the renewals process for an assigned book of business, ensuring a high retention rate and maximising expansion opportunities.
- Negotiate contract renewals directly with customers, handling pricing discussions, upsell offers, and any necessary escalations.
- Leverage pricing discretion to apply price increases where possible and drive additional revenue growth.
- Identify and close upsell and cross-sell opportunities, working closely with Customer Success and Sales teams.
- Forecast and track renewal performance, ensuring transparency in renewal revenue, churn risks, and growth opportunities.
- Optimise the renewals playbook, refining outreach strategies, negotiation tactics, and pricing models.
- Work closely with the finance function to understand current processes and drive the business forward by updating and optimising those processes in collaboration with the finance and commercial teams.
Career Progression and Development
- Base Salary + Commission Plan tied to total renewal revenue.
- Accelerated earning structure—commission increases as revenue exceeds key thresholds.
- Clear path to leadership as the renewal function scales.
- Recognition as a key part of the team that continues to deliver significant global growth - feel and see the impact of your individual contributions!
- Bi annual performance review and individual career development plan
The Ideal candidate will have
- To be passionate about Nutritics and bring that enthusiasm to work daily. We want you to be focused on quality delivery and doing an excellent job that you can take pride in
- Strong negotiation & communication skills and experience handling commercial discussions directly with customers.
- Ability to identify and close upsell/cross-sell opportunities within an existing customer base.
- Analytical mindset with experience tracking revenue performance and customer retention metrics.
- Self-starter mentality with a passion for hitting and exceeding revenue targets.
- Experience with CRM and Q2C (Quote-to-Cash) tools is a plus but not required.
- Previous experience in Foodservice and/or nutrition is an advantage but not essential
- The craic
Most Importantly
Being a people-focused Company, it's not just about the role, we are equally interested in you, both in terms of your career and as a person. Everything we do here at Nutritics is with a focus on "team first" and our core values are real – they are driven by our CEO and are strongly held by everyone working here. These values of Team First, Open Communication, No Ego, Integrity and The Rocket allow us to be proud of what we do, help people to develop and retain our excellent culture. We want our team to look forward to coming to work every day and this drives our culture and outlook.
Working with Nutritics
- 25 days annual leave (plus public holidays)
- Training & Development Programmes
- Excellent work life balance policies - Summer hours, Enhanced parenting leave options etc.
- Generous personal Health & Wellbeing budget
- An excellent remuneration package
- Unparalleled opportunities to a rewarding & diverse career path
- An experienced knowledgeable peer group
Location and Hours of Work
Our weekly hours of work are 37.5 covering Monday to Friday. This is a hybrid role and we offer a lot of flexibility around core hours. Teams based in Ireland and the UK are required to work from the local office one day every two weeks.
This role can be based either in Ireland or the UK - Dublin or London